Sr. Manager Project Design and Execution

Position Purpose :

Responsible for the development, implementation and maintenance of programs and processes that enable sales to THD Professional Customers. Focuses on growth, program and process development, operations productivity, customer contact management and government and national account interface. Programs and processes include Sales Opportunity walk process and automation, will-call and delivery process improvement, new training programs and curriculum enhancements, merchandising and marketing interface, HDCC programs, Contractor Services Website and enterprise integration processes, operations productivity, sales per hour, labor and staffing, delivery and will-calls, training implementation and tracking, all communication to and from the field (E-room, Pro Gatekeepers and marketing communications.)

Key Responsibilities :

Oversight of selling processes including sales per hour improvement, construction loan and commercial credit

Responsible for operations processes such as deliver / will-call, item locator, AM and free delivery management, sales opportunity walk execution and measurement.

Staffing including D42 and 94 staffing, template staffing, Leap support and management

Responsible for training curriculum implementation and compliance

Oversees communication including E-room development and maintenance, pro pilot communications, operations gatekeeper interface, quantity and quality control

Direct Manager / Direct Reports :

Typically reports to Director Pro Business

Accountable for the management of a department or functional group through subordinate supervisors / managers and for all personnel issues including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements :

• Typically requires overnight travel less than 10% of the time.

Physical Requirements :

Working Conditions :

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

Minimum Education :

Preferred Education :

Minimum Years of Work Experience :

Preferred Years of Work Experience :

Minimum Leadership Experience :

Preferred Leadership Experience :

Competencies :

Must be able to lead and direct a team to accomplish complex projects. Should be able to make progress amid ambiguity. Inspires and empower associates to do their best work.

Must be able to manage multiple projects and coordinate the efforts of direct reports to meet deadlines. Hold self and team accountable

Must be able to look at current programs and articulate a forward thinking and energizing direction for the team. Identify recruit and retain great talent.

Track Industry trends with key competitors, understand the impact of high performing companies in the industry on the marketplace and our company.

Instill in all associates the critical nature of customer service excellence.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00