What are the responsibilities and job description for the Manager - Delivery Experience Process Engineering position at Home Depot?
Position Purpose :
A process engineering manager is responsible for leading cross-functional projects to enable efficient, effective, and repeatable processes within store operations in support of business strategies. They will plan, align, and lead their teams and key business partners toward making progress on respective projects. A process engineering manager will spend time developing annual and quarterly roadmaps in collaboration with business partners, ensuring teams are making progress on deliverables. They will lead their teams to solve problems using the IDOV process while leveraging Agile ways of working, driving productivity, throughput, and improved associate and customer experiences.
Key Responsibilities :
10% Agile Ways of Working - Lead the team through Agile ways of working, including sprint planning, story sign-off, and demos
20% Analytics - Guide the team to utilize analytics to provide insight, interpret results, or recommend decisions
10% Collaboration - Partner with IT, UX, and business teams to deliver scalable solutions to the field
20% Design, Test, Iterate - Lead team to design, test, and iterate through solutions
5% Development - Develop direct reports through weekly one-on-ones, quarterly development sessions, etc.
20% Leading Project Teams - Lead project team of process engineers and business partners to complete process improvement projects through Gemba walks, process mapping, root cause analysis, benchmarking, etc.
10% Presentations - Synthesize results and findings through Powerpoint and stakeholder presentations
5% Road Mapping - Create quarterly and annual process improvement roadmaps by partnering with business teams
Direct Manager / Direct Reports :
This Position typically reports to Process Engineering Sr. Manager
This Position has 2-5 Direct Reports
Travel Requirements :
- Typically requires overnight travel less than 10% of the time.
Physical Requirements :
Working Conditions :
Minimum Qualifications :
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications :
Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Industrial Engineering Degree or other related Engineering Degree
3 years experience practicing process improvement
Experience practicing Agile or Kaizen ways of working
Experience leading others
Proficient in : Microsoft Office (Outlook, Excel, Powerpoint, Word, Sharepoint, Power Apps, Visio), Google Cloud Platform (Big Query, Big Query Assistant), Tableau, Jira
3 years of previous leadership experience
Minimum Education :
Preferred Education :
Minimum Years of Work Experience :
Preferred Years of Work Experience :
Minimum Leadership Experience :
Preferred Leadership Experience :
Certifications :
Competencies : Collaborates
Drives Engagement
Plans and Aligns
Communicates Effectively
Develops Talent
Drives Results
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
