What are the responsibilities and job description for the HOA Community Coordinator position at Home Encounter HECM, LLC?
Home Encounter HECM, LLC. is a national, integrated platform dedicated to delivering top-tier Homeowners Association property management services to Homeowners across the single-family and multi-family Homeowner Association markets. Our mission is to ensure consistent, proactive, and transparent Association management. Through our strategic partnerships, we merge local expertise with the extensive resources of a larger organization. WE ARE LOOKING FOR YOU!
The HOA Community Coordinator is responsible for fostering a vibrant and cohesive community environment within the homeowner’s association (HOA). The HOA Community Coordinator ensures quality community customer service enhancing homeowner satisfaction. The HOA Community Coordinator provides proactive approaches and meticulous attention to detail while maintaining seamless community customer service(s).
Job Duties (include but not limited to):
- Promptly respond to alerts within the CINC platform.
- Provide professional reception, address inquiries, and welcome visitors.
- Facilitate Architectural Review Committee processes, ensuring compliance and timely updates.
- Resolve homeowner inquiries within 24-48 hours, ensuring high satisfaction.
- Respond promptly to Virtual Assistants’ queries via email or chat.
- Manage clubhouse rentals, including bookings, inquiries, payments, and logistics.
- Handle distribution of coupons, welcome letters, newsletters, and other communications.
- Address community gate issues and insurance information requests.
- Assist with lease processing, background checks, document uploads, and accuracy of information on the CINC platform.
- Perform any additional duties within the scope of HOA Community Coordinator.
Qualifications:
- High school diploma or GED Equivalent.
- Previous experience in community outreach, event planning, customer service, or related fields.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a team environment.
- Knowledge of the CINC platform is a plus.
- Knowledge of HOA operations and governance is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Physical Requirements:
- Ability to sit for extended periods.
Work Environment:
- This role operates in an office environment.
- Flexible hours may be necessary to accommodate community needs, including evenings and weekends
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
- Monday to Friday
- No overtime
- Weekends as needed
Application Question(s):
- Do you have at least one year of experience in community outreach, event planning, or customer service?
- The position offers an hourly rate of $20.00. Do you confirm your understanding of the hourly compensation for this role?
Work Location: In person
Salary : $20
