What are the responsibilities and job description for the Account Services/Exceptions Associate position at Home Federal Bank of TN?
Job Overview
We are seeking a motivated and detail-oriented Associate to join our dynamic team. The ideal candidate will play a crucial role in supporting daily operations and ensuring a smooth workflow within the office environment. This position requires strong organizational skills, effective communication, and the ability to manage multiple tasks efficiently. As an Associate, you will be responsible for providing exceptional customer support and assisting with various duties.
Responsibilities
- Review daily exception/chargeback items and communicate with appropriate personnel to determine payment status.
- Review and prepare check return files.
- Assist in verification and posting of transactions related to the wire function.
- Review GL entries and assist with balancing discrepancies.
- Utilize phone systems effectively to communicate with clients and colleagues.
- Maintain accurate records and files, ensuring easy access to information when needed.
- Demonstrate excellent time management skills by prioritizing tasks effectively.
- Support customer service efforts by addressing client needs promptly and professionally.
- Collaborate with team members to enhance overall office efficiency.
Qualifications
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Proficient computer literacy, including familiarity with office software applications.
- Excellent proofreading skills with keen attention to detail.
- Effective communication skills, both verbal and written, to interact professionally with clients and colleagues.
- Strong time management abilities to meet deadlines consistently.
- A proactive attitude with a willingness to learn and adapt in a fast-paced environment.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17
