RN Community Health Outreach Worker (CHOW) Program Manager

Introduction to the Company

Home & Health Care Management has been providing home and community-based services to patients in Northern California for over 45 years!  Our agency specializes in delivering comprehensive case management for older adults, children, and those living with disabilities across many counties.  We have experience developing new health and social services programs to serve our communities.   We use a matrix of Medi-Cal, Medicare and targeted health programs to find solutions that work for our clients. 

Overview of the Role

The CHOW Program Manager is a Registered Nurse who will develop, implement, train and educate Community Health Worker trainees perform all processes associated with developing a robust community health outreach program that focuses on serving clients with asthma, heart failure, diabetes and other long term diseases.

The CHOW Program Manager will also develop, implement and perform processes associated with the Community Supports (CS) programs, which is another Medi-Cal program designed to address health care needs of diverse populations in the community

Services will be provided to a variety of members to initiate referrals to other Medi-Cal eligible benefits and connect them with other special programs in the community. Many benefits and social programs are served by multiple health care plans. These health care plans are Medi-Cal programs designed to address health care and social determinants of health care needs of diverse populations in the community.

Responsibilities:

The Program Manager is responsible for the following:

• Interview, select, train and mentor new Community Health Outreach Workers and Housing Navigators.
• Develop policy and procedures to ensure standards of care are met for clients who receive CHOW care.
• Develop policy and procedures to ensure standards of care are met for clients who receive Community Health Care Services.
• Assigns participant cases to individual team members, performs quality assurance on team member’s caseloads are ensures they are implementing programs accurately
• Monitors team member’s reports to identify Medi-Cal eligibility problems and ensures clients maintain Medi-Cal by promptly troubleshooting problems
• Supervise team members and participate in hiring and onboarding new team members
• Collaborate with various staff and agency leads to identify and implement optimal strategies for accomplishing a broad range of program planning and development.
• Represents the agency as a liaison with other governmental entities on a State or federal level to advance long term care system reform
• Manages relationship with diverse stakeholders including advocates, health plans, providers and community organizations
• Provides direction to staff for the transitioning of skilled nursing facility residents to independent living,
• Monitors and tracks CHOW and CS participants and performs Quality Assurance analysis to ensure that participant’s case files are aligned with the requirements of the program established framework
• Tracks client acuity and identifies clients that require Corrective Action Plans.
• Review and approve care plans and assessments
• Prepares annual budget requests, coordinates resources, and ensures effective response to specific emergent issues

Essential Requirements:

• Clinical education in nursing or other clinical health disciplines may be considered. Education can range from an Associates, to a Bachelors’, Masters’ or PhD qualification. New grads considered.
• Computer literate and proficiency with computer applications including Microsoft Office suite- Outlook, Word, Excel, and PowerPoint.
• Ability to prioritize projects, manage multiple tasks, and meet recurring deadlines.
• Strong organizational skills.
• Ability to formulate comprehensive planning, policies, and procedures and to communicate them clearly and concisely, both oral and written.
• Valid California Driver’s License and eligible to be insured under our liability policy with a clean DMV report
• Your own vehicle and proof of current auto insurance

Preferred Qualifications:

• Experience in case management in ageing and/or disabilities
• Experience managing complex and co-occurring physical and mental health diagnoses.
• Knowledge of federal and state statutes, regulations, and policies relating to aging and disability issues.
• Knowledge of Medi-Cal Waiver program regulations and guidelines.

Schedule:

This is not a remote role. This is a full-time exempt role, 40 hours per week, from Monday through Friday from 8am to 5pm with an hour for lunch. This position is working from our Sacramento office.

Travel:

You will need your own car and be able to travel to client’s homes to supervise staff within Sacramento and surrounding areas.

Compensation:

Annual salary is from $114,400  to $120,000. Exact compensation is based on skills and experience.

Conditional upon job offer is successfully passing a pre-employment medical exam and background checks.

Benefits

On the first of the month following 60 days of employment you will be eligible for health insurance, dental insurance, vision insurance, life insurance, long term disability insurance as well as Flexible Spending Account (FSA).

You will be reimbursed for the mileage you travel from the office to participant’s homes.

You will receive a monthly phone stipend.

Leave accrues starting on your first day of employment, and you can take paid vacation, sick and holiday leave after 90 days.

We offer a 401(k) matching up to 4% after 1 year of employment and 1,000 hours worked.

Apply

If you have an interest in joining our amazing team, we would like to hear from you!

Click here to apply online.

You can also download the application packet located at www.homeandhealthcaremgmt.com and fax completed applications to 530-487-8585 or mail to us at 1398 Ridgewood Dr., Chico, CA 95973, Attention: HR Department.

Salary : $114,400 - $120,000