Program Manager (Community Outreach)

This position, housed in the Department of Community Response, will focus on providing Sacramento's residents with innovative services for persons in crisis, including but not limited to those experiencing homelessness. This role will involve outcome-driven management of vendor contracts supporting outreach services to ensure effective service delivery and resource usage. This position will also involve developing and overseeing non-public safety alternative response teams that are dispatched to appropriate calls for service.

IDEAL CANDIDATE STATEMENT

The ideal candidate will have experience in the following areas:

• Overseeing outreach, services and/or social services programs that relate to addressing behavioral health and homeless needs. 
• Coordinating with Continuum of Care (CoC), the Homeless Management Information System (HMIS), and Coordinated Access System (CAS) or Coordinated Entry System at a system level.
• Managing and seeking out diverse funding streams to maintain and expand outreach and alternative response programs within the City. 
• Innovating traditional and alternative crisis response systems to better serve community needs, including sending non-public safety response team personnel to appropriate calls for service.

Under limited direction, a Program Manager organizes and manages major programs or projects with a high degree of visibility and substantial citywide impact; supervises professional, technical, and clerical staff; coordinates administrative functions; and develops procedures, programs and methodologies.

DISTINGUISHING CHARACTERISTICS

This management level classification may be populated with multiple incumbents who exercise a broad range of authority over complex programs critical to a department’s mission. Responsibilities require work beyond typical program or project management work. Incumbents must exercise substantial innovation and leadership in developing and managing programs or projects. The Program Manager is distinguished from the lower classification of Program Specialist in that the Program Manager is responsible for administration and management of major complex programs and projects with high visibility and substantial citywide impact.

This class is distinguished from that of Support Services Manager in that the latter class manages all internal support functions for a department and supports a board or commission.

SUPERVISION RECEIVED AND EXERCISED

Limited direction is provided by a department head or division manager. Supervision, on a regular basis, of three or more assigned staff positions is required to hold this classification.

• Organizes, coordinates, and manages one or more major programs or projects with high visability and citywide impact; coordinates administrative functions including budget preparation, financial management, contract administration, and personnel administration for the program.
   
• Develops procedures and methodologies within compliance requirements; interprets and applies existing policies to actual situations; coordinates development of work plans, selects and supervises staff; meets with staff to identify and resolve problems, assigns work activities, and evaluates work products.
   
• Serves as principal contact for the program/project; confers with department heads, division chiefs, members of professional staff, and other officials concerning programs, regulations, procedures, policies, etc.; represents the department in a variety of meetings involving program coordination or regulatory requirements; may serve on commissions or non-profit boards as part of program service delivery.
   
• Develops and maintains informational and statistical reports regarding program performance, goal attainment, and service levels; conducts customer service audits and delivers customer service training.
   
• Works with vendors and suppliers; writes RFP/RFQs, contracts, and grant applications; negotiates terms, conditions and performance standards.
   
• Provides exceptional customer service to those contacted in the course of work.
   
• Other related duties may also be perfomed; not all duties listed are necessarily performed by each individual holding this classification.

Knowledge of:

• Principles and practices of public administration, including governmental finance, budgeting, personnel administration, procurement methods.
   
• Methods and practices of modern office management.
   
• Advanced principles and practices of research, analysis, and technical report writing.
   
• Functions and missions of publicly appointed Boards or Commissions.
   
• Principles and practices of supervision.
   
• Advanced principles and practices of project/program development, management and administration.
   
• Principles and practices of supervision and training.

Skill in:

• Collecting and analyzing large volumes of data and reaching a conclusion supported by the research.
   
• Building a consensus among parties with competing or conflicting interests.
   
• Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans.
   
• Use of computers, computer applications, and software.

Ability to:

• Prepare technical or analytical reports.
   
• Interpret and apply regulatory practices, rules, and policies to actual situations.
   
• Present ideas effectively, orally and in writing.
   
• Establish and maintain effective working relationships with people of diverse backgrounds.
   
• Meet deadlines in a highly political environment.
   
• Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity.
   
• Manage highly complex subject matter.
   
• Make program or project changes based on analysis of results, new legislation, or departmental changes.
   
• Exercise administrative supervision and direction over professional, technical, and clerical staff.

EXPERIENCE AND EDUCATION

Experience:

Six years of professional level administrative and analytical experience including two years of which must be in the program area.

-AND-

Education:

Graduation from an accredited four-year college or university with major coursework in business or public administration or a closely related field.

Note:  It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction.

Substitution:

A post-graduate degree may substitute for one year of the required professional level governmental administrative and analytical experience.

PROOF OF EDUCATION
 
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. 
 
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.
 
SPECIAL QUALIFICATIONS

Driver License:

Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
  
  1. Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  • If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
  • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. 
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 

 2. Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office as part of the application process;

• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
• A resume will not substitute for the information required in the supplemental questionnaire.
• Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.

 3. Screening Committee: (Pass/Fail) - All applications received will be forwarded to the hiring department for review until the position is filled. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
  
  4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.
  
  5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
  
  QUESTIONS:
  For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;
• Send an email to employment@cityofsacramento.org; or
• Call the Human Resources Department at (916) 808-5726

Salary : $98,980 - $139,275