Referral Intake Coordinator

Referral Intake /Scheduler coordinator

JOB SUMMARY:

Responsible for managing all aspects of patient intake, establishing and maintaining relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization process, and scheduling of staff.

QUALIFICATIONS:

nursing in the state, preferred.

1. At least one year experience in home health care, preferably in home care operations.

2. Demonstrated ability to direct professional and administrative personnel.

3. Ability to market aggressively and deal tactfully with customers and the community.

4. Knowledge of corporate business management, governmental regulations, accrediting body

standards, and private payer practices.

1. Demonstrates good communication, negotiation, and public relations skills.

2. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

3. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

RESPONSIBILITIES:

1. Directs all daily patient referral and intake operations including

providing direct oversight of the establishment and implementation of intake policies and procedures.

2. Ensures compliance with all state, federal and regulatory referral/intake requirements.

1. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.

2. Establishes and maintains positive working relationships with current and potential referral

sources, office staff, and marketing liaisons.

3. Ensures seamless transition of patients to home care by providing direct oversight of patient

education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.

4. Ensures maximum third party reimbursement through direct oversight of insurance

verification and authorization processes.

5. Builds and monitors community and customer perceptions of agency as a high quality provider of services.

6. Gathers, collates, and reports referral statistics including key customer referral trends.

7. Gathers, orders, face-to-face encounters, schedules and other clerical functions as assigned.

8. Maintains comprehensive working knowledge of agency’s contractual relationships and ensures that patients are admitted according to contract provisions.

9. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by home health agency.

WORKING ENVIRONMENT:

Works indoors in Agency office

JOB RELATIONSHIPS:

1. Supervised by: Administrator/Clinical Manager

2. Workers Supervised: None

RISK EXPOSURE: Low risk

LIFTING REQUIREMENTS:

Ability to perform the following tasks if necessary:

· Ability to participate in physical activity.

· Ability to work for extended period of time while standing and being involved in physical activity.

· Moderate lifting.

· Ability to do extensive bending, lifting and standing on a regular basis.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Insurance verification: 1 year (Required)
• Medical billing: 1 year (Required)

Work Location: In person

Salary : $17 - $20