Manager of Sales Administration

✨ Join Our Team: Manager of Sales Administration ✨

Are you a detail-oriented, go-getter who thrives on supporting teams and driving results? 🚀 If you’re ready to make an impact, we’ve got the perfect role for you! Join us as the Manager of Sales Administration and help shape the future of our franchise network.

🌟 What You’ll Do:

• 🤝 Be the Backbone of Franchise Development: Partner with leadership to manage the sales pipeline, ensure smooth processes, and deliver exceptional support to franchise candidates.
• 📅 Own Meet the Team Days: Plan and coordinate impactful events that connect prospective franchisees with our team, creating meaningful experiences.
• 📊 Drive Excellence in Reporting & CRM Management: Generate insightful reports, optimize our CRM platform, and keep our data accurate and actionable.
• 📖 Steward Our Home Helpers Playbook: Keep our training and best practices guide fresh, relevant, and effective for team success.
• 🤓 Contribute to Organizational Success: Collaborate across teams to streamline processes and provide top-notch administrative support.

🚨 Ready to make a difference? Apply today and help us grow the Home Helpers Home Care family! 🏠💙

Position Summary:

The Manager of Sales Administration will be a member of the Franchise Development Team under the supervision of the Senior Director of Brand Marketing. The Manager of Sales Administration will liaise with members of the Franchise Development and Executive Leadership Team on a regular basis and manage responsibilities for several aspects of sales pipeline administration and support including documentation management, completion of departmental reporting, the facilitation of Meet the Team Day events, and stewardship of the Home Helpers Home Care Playbook.

Other support or administrative duties will apply as needed or directed. This position is hybrid, mostly working from home with the requirement of being in the office (in Blue Ash, Ohio) 7-8 days per month. The amount of days in the office will fluctuate based on business needs.

Principal Duties & Responsibilities:

1) Support the Franchise Development Team through the sales cycle, reporting processes, Meet the Team Days

• Establish strong working relationships with fellow Franchise Development team members and supporting them and their franchise candidates by delivering exceptional support
• Perform confidential and secure administrative tasks including packaging of candidate applications, candidate financials, and credit reports ensuring required documentation is accurate and contain all necessary elements
• Coordinate and manage Meet the Team Day meetings, including event scheduling, providing meeting agendas for all attendees, completing prospective franchisee bios, and planning around team schedules
• Learn the company sales CRM system throughout the entire sales process from lead received to when a franchise is awarded. Maintain data hygiene of platform.
• Consistently research and recommend administration practices to provide exceptional Franchise Development team support and optimize efficiencies
• Work with appropriate team members across the organization to gather the most current and relevant information ensuring the Home Helpers Home Care Playbook is up-to-date with best practices and training materials for Franchise Development Team training and professional growth

2) Other duties, support and administrative tasks

• Generation of weekly, monthly, quarterly and annual sales reporting that covers performance metrics as assigned and providing regular updates to the Franchise Development and Leadership Teams
• Support and communicate brand quality standards, ensuring the representation of the Home Helpers mission, vision and BOLD value statement
• Perform other administrative duties and responsibilities as needed or requested
• Maintain compliance with state and federal regulations as they apply to franchise sales.

Qualifications:

Education/Experience

• Bachelor’s Degree preferred
• At least 2-3 years’ experience in process management preferred
• Previous sales experience preferred
• Previous franchising experience preferred, but not required
• Strong competency in business analysis and development
• Exceptional Skills in Microsoft Office Suite applications: Word, Excel, PowerPoint, Outlook and other general computer abilities such as internet research
• Ability to utilize video conferencing platforms ie: Zoom and Teams
• Previous CRM platform management experience preferred

Skills—Specialized Knowledge—Abilities

• Detailed and precise thinker and planner
• In-depth understanding of the brand and its position in the market
• Confident in producing work across multiple platforms
• Goal-oriented, organized team player
• Creative problem solver who thrives when presented with a challenge
• Professional written, verbal, and consultative communication skills with the ability to provide adequate and efficient follow-up
• Able to multi-task, prioritize, and manage time effectively
• Strict adherence to company philosophy/mission statement/sales goals
• Ability to work independently and prioritize a wide-ranging workload with excellent organizational skills

Working Conditions:

Working Hours/Environment

• Minimum 40 hours per week with probable evening and weekend hours as needed
• Work can be performed in or outside of the office as business needs dictate

Tools and Equipment Used

• Work computer, phone and other typical office equipment

Travel

• Up to 10%

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long periods of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Moderate lifting and carrying of deliveries, supplies, files, etc. – sometimes up to 40 lbs.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret