Client Care Coordinator

Elkhart, Goshen & Bristol, IN

Make Every Day Count—And Build a Career That Lasts

At Home Instead, we believe in providing care that helps older adults age with dignity and comfort. As a Client Care Coordinator, you’ll play a vital role in that mission—serving as a case manager, problem solver, and trusted partner to our clients and their families. We’re looking for someone ready to invest in a long-term career with a company that values stability, teamwork, and professional growth. Many of our team members have been with us for years, and we take pride in fostering a supportive environment where you can build a lasting career and make a meaningful difference.

Why You’ll Love This Role:

· Make a difference: Provide peace of mind to seniors and families navigating the care journey.

· Grow with us: Join a team known for longevity, mentorship, and long-term career opportunities.

· Be supported: Work alongside a team that supports one another—even on the busiest days.

· Embrace variety: No two days are the same, from completing quarterly assessments to resolving urgent client needs.

What You’ll Do:

· Coordinate care: Conduct quarterly assessments, update care plans, and ensure services align with client goals.

· Be a trusted resource: Serve as the primary contact for clients and families, addressing concerns with empathy and providing personalized solutions through community resources and trusted referral partners.

· Problem-solve in real time: Manage urgent client and family needs with quick, compassionate solutions.

· Collaborate with a dedicated team: Work closely with Care Professionals, scheduling, and leadership to maintain exceptional care—even during challenging times.

· Stay organized and tech-savvy: Maintain accurate documentation in EMR systems, ensuring timely communication via daily logs, Teams messages, and emails. Prioritize efficiency, logistics, and empathetic communication with everyone involved in the client’s care plan.

· Be adaptable: Support clients, families, and coworkers as our office continues to grow—helping wherever you’re needed.

What We’re Looking For:

· Education: Bachelor’s degree in Social Work, Health and Human Sciences, Nursing, or a related field preferred—but we’re open to developing the right person through hands-on, real-world learning experiences.

Experience:

• Customer service and personal care background required.
• Experience with or willingness to learn hands-on care skills, including (but not limited to):
• Client lifts (Hoyer lifts, sit-to-stand devices)
• Ambulation assistance
• Basic transfer techniques
• Fall recovery guidance
• Use of mobility aids (walkers, wheelchairs, canes)
• Prior case management or internship experience is a plus.

Skills:

• Flexibility to adapt to changing priorities and client needs.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to thrive in a fast-paced environment—even on tough days.
• Comfort with technology, including Microsoft Office; familiarity with EMR systems (e.g., WellSky) and Salesforce is a plus.
• Willingness to learn, teach, and support others with new tools and techniques.

Requirements:

• Valid driver’s license with a clean driving record.
• Ability to pass background and drug screenings.
• Commitment to providing client-centered care with a team-first attitude.