What are the responsibilities and job description for the Client Services Admin position at Home Instead Senior Care?
Job Summary : Home Instead is seeking a dedicated and organized individual to join our team as a Client Services Administrator, Receptionist, and Office Assistant. This multi-faceted role involves managing scheduling, billing, caregiver availability, and assisting with various administrative and outreach tasks to ensure the smooth operation of our office and exceptional support for our clients and care professionals.
Key Responsibilities :
- Scheduling :
Schedule introductions and orientations for new care professionals and clients.
Manage and verify all billing and payroll details every 24 hours to ensure accuracy and timely processing.
Manage changes in Care Pro availability and ensure schedules are updated accordingly.
Assist in planning and organizing events for caregivers and key team members to foster a sense of community and appreciation.
Develop and distribute a monthly newsletter for clients and care professionals, sharing important updates, success stories, and upcoming events.
Answer incoming calls, route them appropriately, and respond to straightforward questions and requests from clients and caregivers.
Participate in community outreach efforts to support recruitment and attract new talent to our team.
Perform various administrative duties as assigned to support the Business and Office Managers and ensure the efficient operation of the office.
Qualifications :
Working Conditions :
About Home Instead :
Home Instead is dedicated to enhancing the quality of life for older adults through compassionate, personalized care. Our team is committed to providing exceptional support to help clients live independently and comfortably in their own homes. As a Client Services Administrator / Receptionist / Office Assistant, you will play a crucial role in maintaining this high standard of care and support, making a meaningful difference in the lives of our clients and care professionals.
Position Information
Title : Client Services AdminID : 2837
Please note that this is the job board for the franchise office located at 5813 East Riverside Blvd., Rockford, IL 61114 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at (815) 229-8810.
