Administrative Assistant / Scheduler

DO YOU HAVE EXPERIENCE & INTERESTED IN:

• Receiving & making high volume of calls in a professional & personable manner
• Wanting to give seniors & their families the help they need
• Problem solving with clients & caregivers in a efficiently & urgency you would like to be helped
• Internal IT technical support - basic troubleshooting

Objective:

The Administrative Assistant is expected to perform a variety of clerical and administrative duties to support office staff members, clients, and CAREGivers in order to provide the highest quality service to CAREGivers and clients.

In addition to supporting the rest of the office staff, the best candidate for this position will also be responsible for scheduling service for clients in a In-Home Care business environment (not a doctors office - we involve more advanced scheduling procedures). Mainly responsible for matching senior clients and CAREGivers in order to provide the highest quality in-home service to clients with emphasis on creating extraordinary relationships.

This position will ALSO REQUIRES a high level of knowledge/experience with basic IT troubleshooting skills for all office staff.

Primary Responsibilities (MAIN):

• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a timely, friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Meets clerical needs of the office (i.e. mail, making copies, filing, faxing, ordering/stocking office supplies)
• Maintains office equipment & utilities (i.e. copiers, fax machine, ID badge machine, electric, phones, internet, etc.) by becoming knowledgeable of equipment and vendor services
• Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule return calls
• Field client inquires over the phone in a knowledgeable manner & schedule return calls &/or assessment visits
• Enter and maintain accurate client and CAREGiver records in the operating system & in Excel
• Gathers information and photos to create monthly newsletter
• If the rare need arises, fill-in for CAREgivers with in-home senior clients

Scheduling Responsibilities (secondary - support/back-up to Scheduling Team):

• Receive & make high volume of calls to fill open shifts
• Schedule service for senior clients by matching with suitable CAREgivers
• Maintain accurate records for clients & caregiver in our software system
• Problem solve client and CAREgiver issues in a professional and timely manner

Home Instead Standards & Expectations:

• Reflect the core values & standards of HIWV, VA d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Must have knowledge of the senior care industry
• Maintain regular attendance at the office
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone in a patient and congenial manner
• Demonstrate open and effective written and verbal communicationwith owner, colleagues and CAREGivers including thorough & effective listening skills
• Must have the ability to organize, prioritize, work independently, maintain confidentiality of information and meet deadlines
• Must be able to manage multiple tasks and interruptions
• Must present a professional appearance and demeanor
• Must have & able to demonstrate computer skills and be proficient in Word and Excel

Critical Numbers:

• 100% of calls answered by 2nd ring
• 100% of calls on hold 30 seconds or less
• 100% of guests (clients, CAREGivers, vendor representatives, etc.) are received immediately with a warm welcome
• Schedule “X” number of shifts/hour per day (determined by supervisor)

Education/Experience Requirements:

• High school graduation or the equivalent
• Very proficient in computer usage
• One year business/education experience: preferably in Customer Service
• Must possess a valid driver’s license
• Pass extensive background check and drug screening

Benefits:

• Competitive Pay Starting At $15.00 / hour
• Referral Bonus
• Paid Vacations & Paid Holidays
• AVIRBA Benefits, Virtual Care
• Health Insurance, Dental Insurance, & Vision Insurance
• Ongoing Paid Training, Supportive Office Staff more!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Scheduler: 1 year (Required)

Work Location: In person

Salary : $15