What are the responsibilities and job description for the Client Care Coordinator position at Home Instead?
Full job description
Who We Are: Home Instead is the world's leading provider of personalized in-home care services with over 1,100 independently owned and operated franchise offices worldwide. We employ compassionate Care Professionals who share our dedication to enhancing the lives of aging adults and their families. Our non-medical services support a wide range of needs, from companionship and personal care to specialized Alzheimer's care and hospice support.
Website: www.homeinstead.com/228
Work Schedule: Monday through Friday 8:00 am - 4:00 pm in office with limited on call responsibilities*.
*Any on call work will be additionally compensation.
What You Need:
- Clinical Background - RN, LPN, PT, OT preferred, not required
- 3 years of experience in the Senior Care or Health Care Industry preferred, not required
- The ability to work independently in a field position, with a self-starting, upbeat, positive, go-getter attitude.
- A vehicle to get to clients around Mobile & Baldwin Counties
- Excellent organizational skills, problem solving skills, and customer service.
- Will bring their own team player attitude to our team-oriented environment.
- A warm, friendly, compassionate demeanor with elderly clients.
What You'll Do:
- Develop and maintain positive and healthy relationships with clients and their families through quality assurance visits, phone calls, and special events.
- Plan and execute a schedule that ensures each client has at least one quality assurance visit per month.
- Work with Recruiter to create, improve, and execute care professional's (CP) orientations and trainings.
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a Care Consultation.
- Communicate effectively with clients and family members, as well as other office staff and CPs to coordinate various aspects of a client’s care.
- Monitor, mediate, and log both client and CP activity and follow up on CP's assignments and client service.
- Conduct client and CP introductions as scheduled.
- Provide community education regarding senior care issues and resources.
What You'll Get:
- Competitive Compensation
- Monthly Employee Bonus Program
- Mileage and Travel Reimbursement
- PTO & Vacation
- Ongoing Training and Development
Job Type: Full-time
Pay: $16-$19 / hour
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Salary : $15 - $20
