Client Care Manager

Home Instead is seeking a self-motivated, detail-oriented Client Care Manager to join our fast-paced, fun office environment. The Client Care Manager is responsible for the successful ongoing care of our senior clients. The person who will be successful in the position must have:

Ideal candidate will:

• Be able to manage a caseload of clients and their care needs
• Have excellent people skills
• Be extremely detail-oriented
• Sales and Marketing experience preferred
• A desire to work with senior population

Examples:

• Be able to use the consultative approach to identify the care needs of our clients then create an individualized care plan.
• Be able to conduct quality assurance visits with our clients to insure we are continuously exceeding their needs.
• Be able to communicate effectively in person, on the telephone and in writing.
• Be able to work in a collaborative team environment and have good working relationships with our key referral providers, current and potential clients, office staff, and the franchise owner.
• Have computer skills and be proficient in Microsoft Office.
• Have an motivational drive to exceed our growing opportunities.
• Have sound judgment and good decision-making skills.
• Be able to demonstrate discretion, integrity, and fair-mindedness consistent with our company standards, practices, policies and procedures.
• Be able to present a professional appearance and demeanor.

Must Have:

• Current driver's license
• Current auto insurance
• Clean driving record
• 3 Years Customer Relationship Management experience
• This position requires shared On-Call responsibilities
• Successful candidate will need to complete pre-employment background check and pre-employment drug screen

What do you get?

• Paid Time Off
• Health insurance Stipend
• Bonus Opportunities
• Salary based on experience