Recruitment and Engagement Coordinator

Home Instead Covina is an agency that provides non-medical care to the elderly and people with special needs in private homes and facilities in the San Gabriel Valley communities of East LA County. We are seeking a compassionate, dedicated, organized and goal driven self-starter to join our growing team as a Recruitment and Engagement Coordinator. The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment, training and retention of amazing Care Professionals.

We are looking to fill this position as soon as possible. Please review the responsibilities below and apply with a cover letter outlining how you qualify for the job, resume, references and pay expectations. Incomplete submissions will not be given consideration. Candidates meeting qualifications will be contacted for next steps.

Our Ideal Candidate is highly organized, results driven, energetic and friendly professional who can mentor and inspire the success of others and work effectively in a team environment. The Recruitment and Engagement Coordinator needs to be a customer focused problem-solver who approaches their work with compassion and empathy. The person must have a genuine desire and passion to serve seniors and special needs individuals in our community.

Pay: $21 to $24 based on qualifications & experience of the candidate; plus, performance incentive pay

Job Type: Part-Time to start and become Full-time

Benefits:

• Competitive base pay plus performance incentive pay
• Participation in team bonus
• Vacation Pay (after meeting qualification criteria)
• Paid Company Holidays
• Paid Sick Time
• Paid Training
• Retirement Plan
• Employee Discounts
• Direct Deposit
• Mileage & Travel Reimbursements
• Access to Company Vehicles
• Supportive/Collaborative & Safe Work Environment
• Career Advancement Opportunities

Primary responsibilities include, but are not limited to:

• Reflect the core values of Sulochana, Inc., d.b.a. an independently owned and operated Home Instead franchise.
• Handle office responsibilities to allow a consistent full-time networking effort, which is critical in building the business.
• Develop and implement new recruitment strategies online and within the community to meet hiring goals.
• Screen candidates through internal hiring criteria and licensure requirements and hire candidates timely to achieve hiring targets.
• Schedule and conduct new hire orientation and all Care Professional training; Ensure all Care Professionals complete all required and optional training guidelines that are set including compliance with licensure requirements, and internal company standards and objectives. Develop and maintain Orientation and Training Calendar.
• Continually review Home Instead, California Licensing and local franchise training requirements; Update and maintain curriculum as needed.
• Develop and implement engagement strategies that utilize the 5 Care Professional needs to promote Care Professional retention and satisfaction.
• Prepare and publish the monthly newsletter within the deadline; plan and execute all Care Professional meetings.
• Ensure all Care Professionals comply with company policies, procedures and training implemented to adhere to Home Instead’s product/service parameters, ensure quality client service delivery, protect employee and client health & safety and minimize/limit worker’s compensation impacts.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct Care Professional new hire 90-day evaluations and annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.
• Plan and Coordinate employee recognition and celebration functions.
• Monitor for and ensure compliance with federal, California state licensure, and local labor and safety laws including EOE, ADA, FMLA, OSHA and Workman’s Compensation.
• Ensure all Care Professional employee files and records are maintained to comply with all requirements.
• Maintain, update and distribute Employee Handbook annually.
• Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality client matches and extraordinary relationships. Cover shifts if needed.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Answer each incoming call/greet and welcome each office visitor in a friendly and warm manner; manage inquiries in a professional and knowledgeable manner.
• Monitor, mediate, and log all client and Care Professional activity and records utilizing the operating system and applicant tracking management system.
• Manage & Track Daily/Weekly/Monthly Key Performance Indicators.
• Weeknight and Weekend On-Call rotation with the other office staff.
• Ensure Home Instead standards are met and upheld.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Requirements:

• High School graduation or equivalent; associate or bachelor’s degree in human resources and/or nursing certification preferred or an equivalent combination of education and work experience may be considered
• Minimum five years’ experience in-home and/or facility care with all levels of caregiving and/or hands on nursing care experience required
• Experience as a Human Resource professional preferred
• Supervisory experience preferred
• Must be fluent in English and demonstrate excellent oral and written communication skills and able to listen effectively (Bilingual English/Spanish, is a plus)
• Must demonstrate effective interpersonal skills as well as sound judgment, good decision-making skills and ability to maintain confidentiality of information
• Must have superior organizational skills with attention to detail and the ability to prioritize tasks effectively, good work ethic, ability to work independently, set priorities, meet objectives & deadlines, and manage multiple projects simultaneously
• Must have the ability to present a professional appearance, demeanor and to work effectively as part of a team; Must be able to present material in classrooms and community settings
• Willing and able to do continuous training & development and strive for excellence
• Must have excellent computer skills and be proficient in Windows, Office 365 and Social Media applications; ability to quickly learn, master and manage applicable computer and online applications
• Must have the ability to work evenings and weekends as required and be flexible to the demands of the business
• Must possess a valid driver’s license, reliable car and auto insurance
• Must be able to pass employment screening process
• Must live near Covina, CA and the franchise territory and authorized to work in the USA

Home Instead Covina operates 24 hours a day, 7 days a week. Each Home Instead franchise is independently owned and operated.

Salary : $21 - $23