What are the responsibilities and job description for the Scheduling Coordinator position at Home Instead?
The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
Primary Responsibilities:
- Reflect the values of Divine Opportunities, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
- Answer incoming calls in a friendly, professional and knowledgeable manner.
- Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Identify each Care Professional’s skill sets for the staffing of all shifts
- Monitor, mediate, and accurately log all client and Care Professional activity utilizing the software system.
- Document and tag each log appropriately
- Thoroughly review and orient each Care Professional to each individualized client assessment before scheduling an assignment between Care Professional and client.
- Schedule face to face Care Professional introductions
- Thoroughly review client assessments on Orientation Day for new hire assignments
- Coordinate and schedule training(s) and/or shadow shift(s) for new hires as necessary.
- Communicate all Care Professional and client issues with management to ensure problems are resolved in a timely manner
- Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality of care.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Review & update Scheduling Standard Operating Procedure Manual (SOP) to ensure current processes are being followed.
- Update time sheets daily for review and approval by Management.
- Maintain regular attendance at the office to execute job responsibilities.
- Maintain timely arrival and departure at the office
- Demonstrate open and effective communication with the franchise owner, management, colleagues, Care Professionals, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
Secondary Responsibilities:
- Participate as needed in all Care Professional meetings
- Meet or exceed quarterly accountabilities
- Perform all on-call duties
- Act as a Caregiver upon request
- Perform any and all other functions and responsibilities deemed necessary
Education/Experience Requirements:
- High school diploma or GED
- Scheduling experience (preferred)
- Must possess a valid driver’s license, current auto liability insurance and reliable transportation
- The ability to work overtime when necessary
- The ability to perform on-call duties as necessary
Pay: $17.00-$20.00
Hours: Monday through Friday 8:00am to 5:00pm
Team productivity bonuses and hourly on-call pay are in addition to hourly wage.
This position has an opportunity for growth/advancement based on personal performance within the role.
Benefits include: Paid Vacation/Paid Time Off, Bereavement Pay, Bonus Potential & Delta Dental Insurance and discounted Aflac insurance policies.
Please apply at www.homeinstead.com/location/246 or call 817-427-5555.
Our Mission: Home Instead is committed to living out our calling as providers of exceptional in-home care for every unique situation. With a servant’s heart, we are honored to replace uncertainty with loving support and compassionate care.
Salary : $17 - $20
