Front Desk Receptionist

Job Title: Bank Receptionist

Summary:

The Bank Receptionist is responsible for providing a welcoming and professional first impression to all customers, both in person and over the phone. This role involves handling inquiries, directing customers to appropriate staff, answering phones, and performing various administrative tasks to support the smooth operation of the bank branch.

Key Responsibilities:

· Customer Service:

· Greet and welcome customers in a warm, friendly, and professional manner.

· Answer customer inquiries regarding banking services, products, and procedures.

· Direct customers to the appropriate staff or department.

· Follow up on customer issues and concerns.

· Phone Management:

· Answer incoming calls promptly and professionally.

· Transfer calls to the appropriate department or staff member.

· Take and relay messages accurately and efficiently.

· Administrative Support:

· Maintain a clean and organized reception area.

· Process and distribute incoming mail.

· Prepare outgoing mail for pickup.

· Assist with other administrative tasks as needed.

· Security:

· Monitor and maintain security protocols, including visitor access and identification.

· General:

· Maintain a professional and positive demeanor at all times.

· Adhere to bank policies and procedures.

· Continuously seek opportunities to improve customer service and efficiency.

Skills and Qualifications:

• Education: High school diploma or equivalent required; some college or vocational training preferred.
• Experience: Previous customer service or receptionist experience preferred.
• Skills:
• Excellent customer service and communication skills (written and verbal).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of basic banking procedures and terminology.
• Ability to maintain confidentiality and discretion.
• Professional appearance and demeanor.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Coshocton, OH 43812 (Required)

Ability to Relocate:

• Coshocton, OH 43812: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20