What are the responsibilities and job description for the Facility Navigator position at Home Physicians Group?
Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician led ecosystem based on a foundation of Science, Technology, Faith, and Compassion.
SUMMARY:
The Facility Navigator role refers to supporting staff that will become the main point of contact between the designated facility (Skilled Nursing Facility) and Home Physicians Group.
QUALIFICATIONS & ATTRIBUTES:
- High school diploma or GED.
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Medical Assistant Certification with license number or experience:
- 1 year of previous medical assistance experience.
- 2 years of previous medical assistance experience if uncertified.
- Post high school education is advantageous.
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Proven experience working in a medical setting including knowledge of:
- Medical Terminology
- EMR systems
- Basic pharmacology
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- The ability to type and file accurately.
- Strong communication, interpersonal and presentation skills.
- Good computer and electronic record skills.
- Excellent organizational skills.
- Aptitude in problem-solving, critical thinking, and decision-making.
- Outstanding time management skills.
- Excellent written and verbal communication skills.
- Strategic thinking and analytical skills.
MAJOR AREAS OF RESPONSIBILITY:
- Live and practice the Mission of HPG by providing quality patient care.
- Provide quality customer service and communicate on a regular basis with the designated facility staff.
- Maintain a healthy professional relationship with clinical management and rounding providers.
- Communicate on a regular basis with clinical management and rounding providers.
- Ability to properly communicate with schedulers to ensure patients clinical status are up to date and providers visits are appropriate for their encounter types and reasons for visits (as needed).
- Ability to properly communicate with medical record specialists and case management in order to comply with patient’s record updates and continuity of care.
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Ensures proper documentation for patients’ visits, including but not limited to completing the face-sheet portion, which includes:
- Current medications
- Past medical history
- Social History
- Surgical History
- Allergies
- Code Status
- Vitals
- ICD-10 codes and diagnosis
- Assist providers in conducting Annual Wellness Exam and MIPS visits questionnaires.
- Ability to utilize multiple EMR systems, including medical AI programs, in order to record the most accurate documentation.
- Demonstrates adherence to HIPAA confidentiality standards.
- Coordinates and establishes a professional relationship with facility staff and patients to properly capture patient’s demographic, insurance data, health records, diagnostic results, and any pertinent information.
- Ensure all patients’ needs are addressed by our medical providers.
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Communicates and establishes interpersonal relationships with patients, patients’ families and LOAs.
- Communicate basic clinical information to staff and patients.
- Updates patients’ health record on a regular basis, including diagnostic results, clinical reports, medication changes, etc.
- Ability to capture vital signs as needed.
- Follow up with proper prescription refills procedures.
- Ability to monitor and follow up patient medical condition changes, by recognizing and reporting acute abnormal findings.
- Ensure all pertinent information including diagnostic results and reports are available for providers to review.
- Ability to recognize and promptly respond to urgent/emergent situations on a proper matter.
- Demonstrates adherence to Chronic Care Management standards and expectations.
- Complete other tasks assigned by manager.
