Facility Navigator

Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician led ecosystem based on a foundation of Science, Technology, Faith, and Compassion.

SUMMARY:

The Facility Navigator role refers to supporting staff that will become the main point of contact between the designated facility (Skilled Nursing Facility) and Home Physicians Group.

QUALIFICATIONS & ATTRIBUTES:

• High school diploma or GED.
• Medical Assistant Certification with license number or experience:
  • 1 year of previous medical assistance experience.
  • 2 years of previous medical assistance experience if uncertified.
• Post high school education is advantageous.
• Proven experience working in a medical setting including knowledge of:
  • Medical Terminology
  • EMR systems
  • Basic pharmacology
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Strong communication, interpersonal and presentation skills.
• Good computer and electronic record skills.
• Excellent organizational skills.
• Aptitude in problem-solving, critical thinking, and decision-making.
• Outstanding time management skills.
• Excellent written and verbal communication skills.
• Strategic thinking and analytical skills.

MAJOR AREAS OF RESPONSIBILITY:

• Live and practice the Mission of HPG by providing quality patient care.
• Provide quality customer service and communicate on a regular basis with the designated facility staff.
• Maintain a healthy professional relationship with clinical management and rounding providers.
• Communicate on a regular basis with clinical management and rounding providers.
• Ability to properly communicate with schedulers to ensure patients clinical status are up to date and providers visits are appropriate for their encounter types and reasons for visits (as needed).
• Ability to properly communicate with medical record specialists and case management in order to comply with patient’s record updates and continuity of care.
• Ensures proper documentation for patients’ visits, including but not limited to completing the face-sheet portion, which includes:
  • Current medications
  • Past medical history
  • Social History
  • Surgical History
  • Allergies
  • Code Status
  • Vitals
  • ICD-10 codes and diagnosis
• Assist providers in conducting Annual Wellness Exam and MIPS visits questionnaires.
• Ability to utilize multiple EMR systems, including medical AI programs, in order to record the most accurate documentation.
• Demonstrates adherence to HIPAA confidentiality standards.
• Coordinates and establishes a professional relationship with facility staff and patients to properly capture patient’s demographic, insurance data, health records, diagnostic results, and any pertinent information.
• Ensure all patients’ needs are addressed by our medical providers.
• Communicates and establishes interpersonal relationships with patients, patients’ families and LOAs.
  • Communicate basic clinical information to staff and patients.
• Updates patients’ health record on a regular basis, including diagnostic results, clinical reports, medication changes, etc.
• Ability to capture vital signs as needed.
• Follow up with proper prescription refills procedures.
• Ability to monitor and follow up patient medical condition changes, by recognizing and reporting acute abnormal findings.
• Ensure all pertinent information including diagnostic results and reports are available for providers to review.
• Ability to recognize and promptly respond to urgent/emergent situations on a proper matter.
• Demonstrates adherence to Chronic Care Management standards and expectations.
• Complete other tasks assigned by manager.