Marketing Account Manager - Virtual Position

Mission

Customer support is our number one priority. The account manager is the lifeline between the client and our company. This representative is responsible for establishing, building, and maintaining a relationship with the client. Through this relationship, the account manager will get to know the client on a different level, allowing them to understand the client’s needs before they do and suggest the correct course of action.

We are looking to hire a professional Account Manager with experience, preferably experience in Marketing/Online Marketing. This person will take accounts over once they have been established by our sales team and provide a WOW experience to the client. This is a remote position where you can work from home and you must be able to work 7am-4pm MST

Outcomes

Monthly updates to clients (email and phone) – analyze reports, offer insights, keep their marketing plan on track

Call tracking – manage, monitor, oversee in order to prove ROI to clients

Form relationships with clients, be someone they can count on

Communicate client needs to web development & SEO teams.

Up-sell 1-2 clients every quarter by utilizing the tools we provide. When additional services can provide additional company growth, it’s not really sales.

Competencies

Efficiency – able to produce significant output with minimal wasted effort

Honesty/Integrity – does not cut corners unethically. Earns trust and maintains confidence. Does what is right. Speaks plainly and truthfully.

Organization and planning – Focuses on key priorities. Plans, organizes, schedules, and budgets in an efficient, productive manner.

Aggressive – moves quickly and backs up decisions with logic

Follow-through on commitments – lives up to verbal and written agreements, can be counted on by other team members

Intelligence – Loves to learn, and learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information

Analytical skills – able to structure and process data and draw insightful conclusions. Exhibits an inquisitive mind and contributes helpful insights

Attention to detail – does not let important details slip through the cracks or derail a project

Operations – having a grasp of systems & processes a huge benefit in keeping operations running smoothly & efficiently

Persistent – demonstrates tenacity and willingness to go the distance to get something done

Proactivity – is a self-starter and acts without being told what to do. Brings new ideas to the company

Ability to develop people – coaches people in their current roles to improve performance, and prepares them for future roles

Flexibility/adaptability – adjust quickly to changing priorities and conditions. Copes effectively with complexity and change

Calm under pressure – maintains stable performance when under heavy pressure or stress

Creativity/innovation – generates new and innovative approaches to problems

Enthusiasm – exhibits passion and excitement for the work involved. Has a can-do attitude

Openness to criticism and ideas – often solicits feedback and reacts calmly to constructive criticism or negative feedback

Is this a role that you feel you can excel in? We'd love to talk!'
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Benefits:

• None

Contract Length:

• More than 1 year

Paid Training:

• Yes

Schedule:

• Monday to Friday
• No weekends

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• Yes

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is the most difficult client experience you've had and how did you handle it?
• What is your greatest accomplishment in your career?
• What about digital marketing interests you?
• What do you think you will bring to our company?

Work Location: Remote

Salary : $18 - $22