What are the responsibilities and job description for the Scheduling and Staffing Coordinator position at Home Watch Caregivers of Bridgewater?
Homewatch of Princeton is a premier provider of private home care services. We provide premier in-home care, services designated to enhance the well-being, independence, & dignity of our client. We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for. We do not believe in a one-size fits all solution; we tailor our care plans to each individual client’s needs.
Homewatch of Princeton/ Bridgewater is seeking a Scheduling and Staffing Coordinator . This position requires compassion and an interest in making a difference in the lives of our clients. In order to succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.
The Scheduling and Staffing Coordinator is responsible for the delivery of outstanding home care services by serving as primary point of contact for Caregivers. Primary duties include coordinating and monitoring schedules, filling open shifts, and coordinating with the Nursing Supervisor. Timely communication is key to ensure the entire client team is on the same page. In addition, you will be expected to be on-call every other weekend, staffing open shifts/schedule changes as necessary.
Essential duties and responsibilities include the following:
- Serve as the main point of contact for Caregivers, establishing rapport and building relationships
- Schedule and coordinate assigned case load in an efficient, effective, and timely manner, while ensuring outstanding Caregiver and client satisfaction
- Handle callouts or emergency schedule changes with little or no advanced notice, identify available Caregivers and notify team of changes
- Manage Caregiver PTO and ensure all shifts are covered
- Play an active role in weekly roster meetings providing insight about clients and Caregivers
- Complete case orientation form
- Provide feedback with annual Caregiver performance reviews
- Play an active role in the interviewing of Caregivers
- Play an active role in orientation and skills assessment training
- Be available for On-Call (every other weekend)
Key Performance Metrics:
- Unfilled shifts
- Caregiver retention
Education & Qualifications:
Minimum: Bachelor’s Degree in Business or related discipline, OR, if no degree, 3 years of consultative customer service experience. Previous scheduling experience preferred.
Position Requirements:
- Be organized and be able to effectively prioritize matters
- Proficient in time management and multi-tasking skills
- Must be a problem solving
- Must be a team player
- Must be an effective communicator
- Ability to coach and mentor fellow team members
- Ability to effectively collaborate across internal teams
- Ability to work independently and in a team environment
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
