Veterinary Call Center Representative

Care Coordinator
Call Center Veterinary Representative (Remote)

Join the compassionate team at Home with Dignity, a leading nationwide mobile veterinary practice specializing in in-home euthanasia services. We're seeking an empathetic, motivated, and professional Care Coordinator to play a pivotal role in guiding families through one of the most sensitive moments in their pet’s life.

This is more than a job – it’s a mission. As a Care Coordinator, you’ll provide vital support to pet families, offering understanding and guidance throughout the in-home euthanasia process. Using your exceptional communication and organizational skills, you will schedule appointments and ensure seamless coordination with our dedicated veterinarians – all from the comfort of your own home.

At Home with Dignity, our Care Coordinators are the heart of our practice. Your work will make a meaningful difference, offering families and their cherished pets a compassionate, dignified farewell.

• Serve as the first point of contact for clients, answering calls with warmth, empathy, and professionalism.
• Provide compassionate guidance and address client concerns regarding the euthanasia process.
• Gather and document critical medical information about the pet.
• Schedule in-home appointments efficiently and effectively for multiple veterinarians.
• Support client relations by fostering trust and clear communication with pet families and veterinary staff.
• Collaborate regularly with the Operations Manager, veterinarians, and other team members, keeping them informed of client issues, requests, and appointment details.
• Go  above and beyond to provide compassionate care for clients, their pets, and the veterinarians you support. 

• Location Requirement: Candidates must reside in Kansas City, KS.
• Experience: At least 2 years of customer service experience and 5 years of front-line animal care experience in a veterinary office.
• Compassion: Demonstrated ability to handle sensitive conversations with empathy and understanding.
• Communication Skills: Strong, professional interpersonal skills and the ability to build trust with clients and team members.
• Organization: Highly organized with the ability to multi-task and prioritize effectively.
• Tech Savvy: Comfortable using technology and adapting to new tools or systems.

• Flexible Opportunities: Both part-time and full-time positions available.
• Competitive Pay: $16–$19 per hour with bonus opportunities.
• Comprehensive Benefits:
  • Health, vision, and dental insurance
  • Short-term and long-term disability
  • Life insurance
  • 401(k) with company match
  • Employee Assistance Program with access to a licensed social worker
  • Paid time off and more!

Join Home with Dignity and be part of a team that brings comfort, compassion, and dignity to pet families nationwide. Your role will have a lasting impact, providing one of the greatest final gifts a pet can receive.

Apply today to help us make a difference, one family at a time.