What are the responsibilities and job description for the Guest Service Agent/Front Desk position at Home2 Suite-Hendersonville-NC?
Do you want to join the new Home2 Suites by Hilton-Hendersonville? Do you want to be recognized for your work, have fun, laugh, joke and feel like you are part of the family? Then we want you!!!
We are seeking like-minded individuals whose smiles light up a room, who will go above and beyond for our guest's satisfaction. Someone who likes to have fun, be part of a team, wants to grow with a rapidly progressive company.
If this sounds like you, here is just a summation of the job duties you will be performing on a daily basis!!
Responsibilities
*Welcome our guests with a smile to their Home away from Home! Acknowledge all Hilton Honors guests.
*As a Guest Service Associate you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.
* Maintain a clean and organized reception area, including answering and directing calls, and performing general office duties.
* Demonstrate exceptional customer service skills, ensuring guest satisfaction and loyalty. Must be a Team Player!! Willing to do whatever it takes to make someone's day GREAT!
* Collaborate with all departments to ensure seamless communication and efficient hotel operations.
* Maintain confidentiality.
* Perform other administrative tasks as needed, including cash handling, booking reservations, and other duties assigned by GM/AGM.
Experience
- Prior experience in a hotel or resort is highly desirable.
- Proven customer service skills and experience in a customer-facing role, excellent communication skills.
- Strong clerical skills, including data entry, cash handling, attention to detail.
- Experience with Google Suite and OnQ and PEP.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent organizational and time management skills.
-Some sales experience, overcoming objections, upselling.
We ultimately would love someone with Hilton experience, but are willing to train the right candidate.
Hours are 7am-3pm, 3pm-11pm and night audit 11pm-7am. Holidays, and weekends are required.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Hendersonville, NC 28792 (Required)
Ability to Relocate:
- Hendersonville, NC 28792: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15
