Breakfast Attendant

BREAKFAST BAR ATTENDANT JOB DESCRIPTION

OVERVIEW:

This position is responsible for achieving and maintaining customer service and product quality standards for the delivery of complimentary breakfast. Prepares the breakfast area by cleaning the area, properly arranging the furniture, emptying the trash receptacles, making fresh coffee, stocking the drinks, food items and other supplies (e.g., plastic ware, napkins) according to operating standards

PHYSICAL REQUIRMENTS:

You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.

• Must be available to work (time)
• Must be available to work weekends and holidays.
• Bending and/or stooping is required up to 60% of the work period.
• Standing and walking is required on a continuous basis in excess of 90% of the time; sitting is limited to short breaks.
• Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling and bending in all phases of work; overhead reaching is limited to less than 20% of the time.
• Crouching and kneeling are required for 20% to 25% of the time, particularly when cleaning the cabinet, floor and storage areas.
• Pushing and pulling actions are required in excess of 60% of the time for dusting, vacuuming and moving supplies, etc.
• Lifting of supplies occurs on a regular basis, usually not more than 25 pounds, but occasionally up to 50 pounds.

MAJOR DUTIES:

During Complimentary Breakfast hours of operation:

• Set-up and breakdown continental breakfast items.
• Greet and acknowledge guests as they arrive.
• Bus and clean tables.
• Straighten chairs and properly arrange the furniture.
• Maintain the cleanliness of the breakfast area.
• Thank guest as they depart.
• At the close of the complimentary breakfast, bus and clean all tables, clean and mop the breakfast area, empty the trash receptacles, store or dispose of all drinks, food items and supplies in accordance with operating standards and health codes.
• Clean all equipment and properly store it according to standards.
• Receive supplies, date and rotate stock. Complete and record inventory on inventory sheet and follow hotel operational procedures to ensure an order is placed for items that are below par levels.
• Perform essential job functions in accordance with local health department codes, standards and regulations.
• Assist with cleaning and maintaining other areas of the hotel
Always represent the hotel in a positive manner; SMILE.

Other Duties:

• Respond to guest needs, special requests and complaints.
• Must be able to initiate and engage in conversation with guests.
• Must be able to visually inspect areas, compare observations to standards and correct deficiencies.
• Obtain any locally required certifications.

Background check is required for position.