What are the responsibilities and job description for the Assistant General Manager position at Home2 Suites by Hilton Atlanta/Lithia Springs, GA?
Primary Responsibilities
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Conduct employee meetings to communicate policies, departmental procedures, and brand standards.
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Keep team members informed of new programs aimed at improving guest satisfaction and operational excellence.
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Address and resolve guest complaints promptly and professionally.
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Assist with inventory management to optimize room revenue and meet budget goals.
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Prepare and organize accounts payable/receivable and process deposits.
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Input direct bill information into the system accurately.
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Foster a positive, welcoming, and safe environment for employees and guests.
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Supervise and support the Guest Service team, including conflict resolution for guest-related issues.
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Train and monitor team members to ensure adherence to brand standards.
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Create, manage, and communicate team schedules effectively.
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Promote high associate morale by recognizing and rewarding exceptional performance.
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Participate in staffing processes including interviewing, screening, hiring, and managing employee relations.
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Perform regular hotel walk throughs across various shifts and document findings for review with the General Manager.
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Maintain scheduling flexibility to support business needs during absences, events, or emergencies.
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Collaborate with other departments to ensure smooth operations and effective teamwork.
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Oversee timecard accuracy and maintenance for Guest Service Representatives.
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Prepare for brand audits, analyze results, and partner with leadership and staff on continuous improvements.
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Perform additional duties as assigned.
- 1-2 years previous Hospitality experience required
- Bachelor’s degree in business or related discipline preferred
- Supervisory experience strongly preferred
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Ability to multi-task
- Availability to work all shifts, weekends, and holidays, based on business needs
- Ability to learn and utilize various computer and software applications