Hotel Front Desk Agent

Welcome to the Home2 Suites by Hilton Farmington!

• We are an all-suite, extended stay, Hilton branded hotel.
• We are owned and operated by Capri Hospitality Management.
• Capri is a management company that owns and operates seven hotels in the western US.
• We have been in business since 1928 and our corporate headquarters are in Tucson, Arizona.
• We are a growing company that likes to promote from within. Please visit our website at www.caprihm.com to learn more about our company.

Why should you join our team?

• Join the Home2 team!
• If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.
• We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!
• We offer competitive wages and opportunity for advancement.
• All associates are eligible to participate in the 401(k) and Hilton Employee & Friends Team Member Travel Program.
• Full time associates are eligible for vacation, holiday as well as insurance benefits including medical, dental, vision, short term disability, accident and supplemental medical

Home2 Suites by Hilton Farmington Bloomfield is an Equal Opportunity Employer. Diversity and inclusion are important to us and not only welcomed but encouraged. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Currently we have an opening for a part-time Front Desk Agent.

• Scheduled shift and days will vary based on business needs and will include evenings and weekends.
• Previous Front Desk experience in a hotel environment, particularly Hilton brand, is preferred but not required. Previous customer service experience is desired.
• We provide training for the right candidate.

Responsibilities and Job Duties:

Daily responsibilities for this position will include attending to guest needs. Primary job responsibilities include:

• Manages reservations for arrivals, departures, and in-house guest accommodations
• Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
• Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
• Post charges, such as rooms, laundry, damages to folios as needed
• Charge for all Suite/Treat Shop/Market purchases as they occur
• Review accounts and charges with guest during the check in and checkout process if requested by guest
• Liaison between all of the departments including Housekeeping, Maintenance, and Management.
• Contact housekeeping or maintenance immediately when a guest reports a problem
• Record guest comments and complaints, referring guests to managers as necessary
• High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
• Other duties and special projects as assigned

Job Requirements:

*Excellent guest service skills *Excellent communication skills, both oral and written *Must be able to stand for an extended period of time *Physical requirements such as able to walk, stand, bend and/or kneel *Lifting, pushing and pulling *Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors *Proficient use of various computer, electronics and software programs *Ability to accurately report information *Ability to follow all brand and hotel policies & procedures * Be courteous and professionally at all times *Previous experience preferred but not required

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Application Question(s):

• Are you able to consistently work weekends?

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Hilton: 1 year (Preferred)

Work Location: In person

Salary : $16