What are the responsibilities and job description for the Front Office Manager position at Home2 Suites by Hilton Liberty, MO?
Job Summary
The Hotel Front Office Manager is responsible for ensuring that the front desk operations of the hotel run smoothly and efficiently. The successful candidate will supervise front desk staff, manage guest accounts, and oversee all aspects of the guest experience.
Responsibilities
- Manage front desk operations and supervise front desk staff
- Train new front desk staff and ensure existing staff receive ongoing training
- Monitor and manage guest accounts, including room charges and upgrades
- Resolve guest complaints and ensure guest satisfaction
- Ensure prompt and courteous service to all guests
- Maintain and update hotel records and databases
- Develop and implement policies and procedures to improve front desk operations
- Collaborate with other departments to ensure smooth hotel operations
- Perform other duties as assigned
Requirements:
Education and Experience:
- Minimum of 1 years of experience in a hotel front office management role
Skills and Qualifications:
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Ability to multitask and handle multiple priorities in a fast-paced environment
- Attention to detail and strong organizational skills
- Proficient in Microsoft Office and hotel management software
- Flexible schedule, including weekends and holidays
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Liberty, MO 64068 (Required)
Ability to Relocate:
- Liberty, MO 64068: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19