What are the responsibilities and job description for the Front Office Manager position at MH Hospitality?
StayBridge Suites
19400 E 39th Place South
Independence, MO. 64057
Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest services. This is a key role in our hotel, and we are looking for someone with experience in hotel management and a passion for delivering outstanding customer service.
Responsibilities:
- Manage all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and requests
- Train and supervise front desk staff to ensure excellent customer service
- Oversee guest relations and handle any guest complaints or issues in a timely and professional manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Coordinate with other departments to ensure seamless communication and efficient operations
- Assist with night audit duties as needed
- Utilize phone systems effectively to handle incoming calls and provide information to guests
- Ensure compliance with hotel/brand policies and procedures
Skills:
- Previous experience in hotel management or a similar role is preferred
- Strong customer service skills with a focus on providing exceptional guest experiences
- Excellent communication and interpersonal skills
- Proficient in using hotel management software and computer systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of night audit procedures (preferred)
Join our team as a Front Office Manager and be part of our commitment to delivering outstanding hospitality services. We offer competitive compensation, opportunities for career advancement, and a supportive work environment. Apply now to become part of our dedicated team!
Job Type: Full-time
Pay: $40,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
Ability to Relocate:
- Independence, MO 64057: Relocate before starting work (Preferred)
Work Location: In person
Salary : $40,000 - $44,000