What are the responsibilities and job description for the Hotel Front Desk Agent position at Home2 Suites by Hilton Lima, Ohio?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. Your ability to manage guest relations and provide outstanding customer service will be key to enhancing the overall guest experience.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest accounts, including billing information and special requests.
- Respond promptly to guest requests and resolve any issues or complaints effectively.
- Operate phone systems to handle incoming calls, direct inquiries, and take messages as needed.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Familiarity with hotel management systems is an advantage.
- Excellent organizational skills with attention to detail in managing guest accounts and reservations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A passion for providing outstanding guest services and building positive relationships with guests.
Join us in delivering exceptional hospitality experiences that leave a lasting impression on our guests!
Job Type: Part-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Ability to Relocate:
- Lima, OH 45804: Relocate before starting work (Required)
Work Location: In person
Salary : $13