Housekeeping Inspector/Supervisor

The Housekeeping Inspector/Supervisor is responsible for overseeing and inspecting the work of housekeeping staff to ensure that all assigned rooms, public areas, and facilities meet the highest standards of cleanliness, safety, and guest satisfaction. This role ensures adherence to housekeeping procedures, proper maintenance of equipment, and effective coordination with other departments.

Key Responsibilities:

• Supervision and Leadership:
• Supervise, lead, and provide training to housekeeping staff.
• Assign duties to housekeeping team members and monitor progress to ensure tasks are completed on time.
• Ensure that housekeeping staff follows safety protocols, cleanliness standards, and departmental procedures.
• Quality Control and Inspections:
• Conduct daily inspections of rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
• Report deficiencies and initiate corrective actions as necessary to maintain high standards.
• Inspect work performance of housekeeping personnel, including room attendants, to ensure consistent quality and adherence to protocols.
• Guest Satisfaction:
• Ensure that guest requests, complaints, or special instructions are addressed promptly and efficiently.
• Strive for continuous improvement in guest satisfaction by maintaining high cleanliness standards and a welcoming atmosphere.
• Handle guest feedback and provide solutions to problems related to housekeeping services.
• Inventory and Supplies:
• Monitor and maintain inventory levels of cleaning supplies, linen, and guest amenities.
• Assist with ordering supplies and ensuring that all housekeeping equipment is in good working condition.
• Conduct regular stock takes to prevent loss and ensure supplies are adequately stocked.
• Training and Development:
• Provide on-the-job training for new housekeeping staff on cleaning procedures, safety measures, and equipment use.
• Keep updated with industry best practices and standards to train the team accordingly.
• Collaboration with Other Departments:
• Work closely with the front desk and maintenance departments to ensure rooms are prepared in a timely manner and that maintenance issues are quickly addressed.
• Coordinate with the laundry department to ensure linens are clean, available, and in good condition.

Qualifications:

• Education:
• High school diploma or equivalent; further education or certification in hospitality or housekeeping management is a plus.
• Experience:
• Minimum of 5 years of experience in housekeeping, with at least 2 years in a supervisory or lead role.
• Prior experience in the hospitality industry is preferred, particularly in hotels, resorts, or large facilities.
• Skills:
• Strong attention to detail and organizational skills.
• Ability to inspect and assess cleanliness and quality standards.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Ability to manage time effectively and prioritize tasks.
• Knowledge of housekeeping equipment, cleaning agents, and safety protocols.
• Proficient in basic computer skills and use of housekeeping management software (optional).
• Physical Requirements:
• Ability to stand and walk for long periods.
• Ability to lift, carry, and move heavy items (such as linens and cleaning equipment).
• Ability to work in a fast-paced environment and under pressure.

Working Conditions:

• Flexible hours, including weekends and holidays, depending on business needs.
• Work in a hotel, resort, or commercial property setting, with the potential for exposure to cleaning chemicals and varying temperatures.
• May require occasional overtime based on occupancy or special events.

This role is vital to maintaining the cleanliness and hygiene standards of the property, ensuring a positive guest experience, and promoting teamwork and efficiency within the housekeeping department.

Job Type: Full-time

Pay: $15.34 - $16.02 per hour

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $15 - $16