Front Desk Supervisor

Job Description – Front Office Supervisor Reports to: Assistant General Manager / General Manager Position Summary: The Front Office Supervisor (FOS) is responsible for assisting the General Manager and responsible for managing all aspects of front office operations including leading and managing the daily operational, financial, and administrative aspects of the hotel. The FOS will be committed to delivering results and ensuring the overall success of the hotel in profitability and guest experience. The FOS provides exemplary leadership and helps to create an atmosphere which cultivates our Guiding Principles and drives our company culture and values including Standard of Conduct, Business Ethics and Conflicts of Interest. The FOS will act as an ambassador of the hotel, be open and available to team and guests, and uphold the highest level of integrity and professionalism in all matters. ESSENTIAL JOB FUNCTIONS as outlined below but not limited to: Financial, Operations and Administration:

• Critically review daily reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits.

• Assists in preparing annual budget, achieving/exceeding budgeted revenue goals, uses computer programs to analyze forecasts, costs, and revenue reports. Makes decisions and acts based on that information to maximize profitability.

• Helps in developing and maintaining effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.

• Assists in ensuring desired financial results by effectively managing cash receipts and controlling costs by eliminating unnecessary expenses. This includes effective management of overtime, credit card chargebacks, collection efforts for accounts receivable, coding and transmitting invoices for AP, expense reports and other daily tasks and activities, securing appropriate guidance and approvals as needed.

• Assists in monitoring property condition, cleanliness and quality of product and service throughout hotel, helping direct hotel team to address deficiencies timely.

• Consistently demonstrate solid knowledge of hotel management, service and brand standards, guest relations and etiquette through effective use of brand resources, AAA Hotel’s tools and superior leadership of hotel staff.

• Help drive a culture of outstanding service throughout the property by ensuring guests are satisfied and front office team members follow and implement required standards. Monitors all satisfaction and repeat business. Seeks opportunities to improve satisfaction

through direct engagement with guests and immediately handles any guest concerns or complaints.

• Assists in developing management and staff programs to increase guest satisfaction and promote team member empowerment. Sales and Marketing / Public Relations: * Assists in leading hotel team to be sales focused, seeking information internally and externally and executing on that knowledge to drive improved top line sales performance.

• Helps the GM when needed by responding to leads, RFP’s and other revenue opportunities with sound judgement toward meeting financial objectives.

• Assists the GM in developing sales and marketing strategies that ensure that our team is effectively optimizing all revenue departments including Rooms, Food & Beverage, Market, etc. Human Resources:

• Assists in developing a world-class team of talented front office staff. Inspires and ensures team member engagement, performance, and open communication creating an environment where everyone feels welcome and appreciated.

• Helps in recruiting, interviewing, hiring, supervising, and coaching/counseling front office staff, including recommendations for termination for the efficient operation of the hotel.

• Assist in the selection, training, supervision, development, discipline, and counseling of front office team members ensuring issues are addressed in a timely, confidential, and private manner, documenting as necessary to coach and improve associate performance.

• Assist in completing performance evaluations for front office staff and demonstrates positive leadership characteristics which inspire team members to exceed standards. Loss Control:

• Assist in effectively leading and managing hotel compliance for all safety policies and procedures. Assist in overseeing security and safety of guests, team members, visitors through effective loss control procedures.

• Assist in preserving guest and associate observations and details by preparing incident reports and taking immediate action to prevent future incidents. * Assists in ensuring hotel is managed according to brand guidelines, AAA Hotel’s SOP and applicable laws

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work Location: In person

Salary : $12 - $14