What are the responsibilities and job description for the Hotel Front Desk Agent position at Home2 Suites by Hilton Salisbury?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests at our hotel or resort.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel amenities, services, and local attractions.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing phone calls and emails, ensuring prompt responses.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality.
Skills
- Strong background in guest services and hospitality, preferably within a hotel or resort setting.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Proficient in customer service practices, demonstrating patience and empathy when addressing guest concerns.
- Familiarity with hotel management systems is a plus.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Exceptional organizational skills with attention to detail.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us as we strive to provide outstanding experiences for our guests through exceptional service at the front desk!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Salisbury, NC 28146 (Required)
Ability to Relocate:
- Salisbury, NC 28146: Relocate before starting work (Required)
Work Location: In person
Salary : $15
