What are the responsibilities and job description for the Front Desk Agent - Hotel position at Spark by Hilton Kannapolis?
No phone calls
Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure guests receive a safe and secure place to stay with friendly, attentive service.
Have a flexibility to work.
Essential Job Functions
- Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
- Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
- Familiar with property security and key control procedures, as well as, fire safety procedures.
- Completes paperwork necessary for front desk operation.
- Perform tasks assigned by General Manager, Assistant General Manager
Necessary Skills and Attributes
- Excellent verbal, comprehension, listening and problem solving skills
- Adaptability
- Report and accounting skills
- Guest relation skills
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $12