What are the responsibilities and job description for the Hotel Guest Service Agent position at Home2 Suites by Hilton Tooele?
Front Desk / Guest Service Agent
Come join the Award-winning Magnus Hotel Management team at our Brand New Hotel - Home2 Suites by Hilton where we strive to be one of the best hotels in Northern Utah. Guest satisfaction is a top priority. We work together as a team to create a culture of safety, quality and integrity.
About you:
What does hospitality mean to you? Do you like getting to know new people from all over? Or do you like seeing them smile after a good night’s stay? Whatever it is, your drive to make people feel welcome is important to us. People who fit well here at Home2 Suites a commitment to quality & people in everything they do. Our team members understand the importance of a home away from home and try their best to make people feel at home here.
About us:
Our team members understand our vision, contribute to our mission, thrive on hard work and good, honest values. We empower on-site staff to take responsibility and pride in their hotel. Fulltime (30-40 hours/week) and Part-time (as needed, up to 28 hours/week) positions available. Starting wage is $13.00/hr
A day in the life:
- The Front Desk Log will be reviewed for any unusual situations or conditions. The outgoing Front office Clerk should also be asked about any situations which may have been omitted from the log.
- Count the money in the cash drawer.
- Ability to stand and move throughout the Front Office area and continually perform essential functions.
- Count the number of rooms occupied on the rack or computerized Expected Arrivals Report.
- Review reservations noting any in-coming croups, room blocks, special requests (cribs, etc.) and VIP requirements.
- Block rooms and insert the room number assigned on the Expected Arrivals Report. Ensure that guests’ last name, check-in and check-out dates have been posted.
- Post all telephone, food and miscellaneous charges to guest folios.
- Review the Housekeeping Report to ensure that it conforms to the rack or in-house guest list.
- Review all check-out folios to ensure a zero balance and that approval codes have been posted for all credit card vouchers.
- Contact any guests who have reached the established credit limit and ask them to settle their account today. Identify any guests who have not responded concerning notification of the exceeded credit limit and inform the Front Office Manager so that immediate action may be taken.
- Prepare guest registration cards to pre-register guests.
- Adhere to Magnus Hotel Management’s telephone etiquette.
- Note any messages or mail in the message/mail slots and ensure that the message light has been turned on for the appropriate room.
- Notify the Executive Housekeeper of all stay overs and late or early check-outs.
- Contact any guests who were scheduled to check out, but have not done so, by noon and determine their revised check-out date (AM clerk).
- Replenish front desk supplies.
- File room keys.
- Check the front desk for cleanliness and order.
- Other duties as assigned.
Skills you’ll need:
- High School Diploma or GED preferred.
- Prior hotel front desk experience preferred.
- Prior Hilton Experience preferred.
- Ability to stand/walk for entire shift.
- Lift up to 25lbs regularly, lift up to 40lbs occasionally.
- Ability to follow written or verbal instructions.
- Ability to follow safety procedures.
Benefits and Rewards:
- Starting wage is $13.00/hr.
- Fulltime employees are eligible for health, dental and vision insurance; basic life and AD&D insurance; paid-time-off and holiday pay.
- Employee discounts at all Hilton brand hotels for full- and part-time employees.
Magnus Hotel Management (MHM) is a Drug-Free Workplace and an EEO employer.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Tooele, UT 84074 (Required)
Ability to Relocate:
- Tooele, UT 84074: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
