What are the responsibilities and job description for the Guest Service Representative/Night Auditor position at Home2 Suites by Hilton?
SOON TO OPEN Home2 Suites by Hilton, Altoona IA is looking for their new team members.
Benefits:
- Great Environment
- Very Competitive Pay
- Health Insurance Coverage
- Paid Time Off
- Room for Growth
- Team Member Travel Discounts
Description:
As a Front Desk Receptionist, you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.
When will I be working?
This position requires working in shifts. We are currently hiring full-time/part-time associates who are willing to work morning/evening/night shifts. The shift hours are 8a - 3p, 3p - 10p, and 10p - 8a.
What will I be doing?
Key responsibilities of a Hotel Guest Service Representative include:
- Checking guests in and out of the hotel in an efficient, courteous, and professional manner
- Ensuring that special requests are noted and fulfilled
- Communicating with all departments regarding in house VIPs and any special requests/needs
- Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate
- Informing guests of hotel services, features and room amenities
- Providing information and/or answering questions about local area attractions and things to do
- Assisting guests with travel and activity arrangements prior to their arrival
- Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
- Managing and resolving all guest complaints and compliments in a professional and courteous manner
- Maintaining an up to date working knowledge of all property amenities as well as any special events
- Closing and securing the property at the end of the business day
- Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity, and closing all accounts in preparation for the new business day
What are we looking for?
Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
#Guest Services Associate, #Guest Relations Agent, #Front Office Associate, #Receptionist, #Front Desk Agent #Customer Service Representative #Guest Experience Representative #Front Desk Clerk #Night Auditor
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Application Question(s):
- What about the role excites you and motivated you to apply? Please describe your interest in working with us?
- Please describe in 1-2 sentences. How is your previous experience relevant to this role? Why are you a good fit for this job?
- The position requires to work in shifts. Morning, Evening and Nights. Which shifts are you comfortable working?
- The hotel business is 7 days a week operation. Which day(s) of the week are you NOT available to work?
- What is your expected salary range?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Prior Hotel Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $13 - $16
