What are the responsibilities and job description for the Hotel Front Desk position at Home2 Suites by Hilton?
Home 2 Suites by Marriott Atlanta Perimeter Center is a modern and vibrant hotel located in the heart of Atlanta's bustling Perimeter Center. Our commitment to providing exceptional guest experiences is at the core of everything we do. We are looking for a dedicated and detail-oriented individual to join our team as a Hotel Front Desk Associate. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing outstanding guest service. You will be responsible for ensuring a seamless check-in and check-out process, addressing guest inquiries and needs, and assisting with various administrative tasks.
Responsibilities:
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- Greet and welcome guests with a warm and friendly attitude.
- Efficiently handle guest check-ins and check-outs, including payment processing.
- Provide information about hotel amenities, local attractions, and dining options.
- Respond to guest inquiries and resolve issues in a timely and courteous manner.
- Maintain accurate records of guest accounts and reservations.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Handle phone calls and direct them to the appropriate staff members.
- Assist with administrative duties such as data entry and report generation.
- Ensure the front desk area is clean, organized, and presentable at all times.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Benefits:
- Discounts at All Auro Hotels Properties in addition to brand benefits (Hilton, Marriott etc.)
- Employee Wellness Program
- Fitness Reimbursement
- Friends & Family travel discounts
- Employee referral program
- Career Development Program to Enhance Skills and Advance Careers
- Educational Support: Rama Scholarship Program, potential financial assistance for the college education of children of qualified associates.
Compensation :
Starting Pay: $16.00/hr Benefits
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Salary : $16
