What are the responsibilities and job description for the Night Auditor/Front Desk Clerk (3rd shift) position at Home2 Suites by Hilton?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role is vital in creating a welcoming atmosphere and maintaining the high standards of hospitality that our establishment is known for.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Assist in managing front desk operations during peak times to ensure smooth service.
Skills
- Strong background in hotel management or hospitality management preferred.
- Excellent guest services skills with a focus on customer satisfaction.
- Previous experience in front desk operations or similar roles within the hotel or resort industry is an advantage.
- Proficient in handling night audits and financial transactions accurately.
- Exceptional communication skills; bilingual candidates are highly desirable.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills with a proactive approach to addressing guest needs.
- Familiarity with hotel management software is a plus.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Cleveland, OH 44130 (Required)
Ability to Relocate:
- Cleveland, OH 44130: Relocate before starting work (Required)
Work Location: In person
