What are the responsibilities and job description for the Night Auditor position at Home2 Suites by Hilton?
PRIME DIRECTIVE: Guest Satisfaction & Safety, Employee Satisfaction & Safety, and Fiscal Responsibility is the pillar on which a hotel company thrives. Every employee, regardless of his or her position, accepts responsibility for the above 3 pillars.
SERVICE TASKS:
- Acknowledge and greet ALL guests within 15 feet of you and engage with them within 6 feet of you.
- Coordinate with other departments to fulfill special guest requests.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
SAFETY TASKS:
- Know and follow hotel emergency procedures according to Hotel and Brand Standards.
- Follow established hotel safety protocols and procedures at all times. Immediately report any safety incident to your Supervisor, the General Manager or the Manager on Duty.
- Follow proper key control procedures for issued keys, or keys left by guests in room/suite.
- During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy.
COMMUNICATION TASKS:
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Complete reporting specific to your job description as directed in a timely and accurate way.
- Create and maintain positive, professional working environment with fellow co-workers as well as guests.
ROLE SPECIFIC DUTIES: Office Duties
- Receive Daily “communication log” and review important directives for the day.
- Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff.
- Take, modify and cancel guest reservations, noting any special requests.
- Efficiently check guests in and out of the hotel.
- Communicate hotel facilities and services to guests at check in.
- Coordinate with other departments to fulfill special guest requests.
- Administer hotel guest payment policies.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system.
- Reads the communication log daily and follows directives
- Stock and encourage sales in the sundry shop.
- Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds.
- Post room/suite and tax charges to all guest folios.
- Process credit card transactions.
- Finalize transactions completed during the day.
- Create and/or print required reports.
- File or transmit reports, as directed.
Job Type: Part-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $20,700 - $26,200
