What are the responsibilities and job description for the Guest Service Agent position at Home2 Suites Colorado Springs Airport?
Job Title: Guest Service Agent
We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hotel setting. This role involves interacting with guests, handling inquiries, and ensuring a positive experience for all visitors.
Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide accurate information about hotel services and amenities
- Respond to guest requests promptly and professionally
- Process reservations and cancellations
- Maintain a neat and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Experience:
- Previous experience in guest services, customer service, or hospitality industry preferred
- Familiarity with hotel management systems and phone systems
- Strong communication skills with the ability to interact effectively with guests
- Multilingual abilities are a plus
- Knowledge of front desk operations and night audit procedures
- A degree or certification in Hospitality Management is advantageous
Join our team and be part of creating memorable experiences for our guests. If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 2 years (Preferred)
Ability to Commute:
- Colorado Springs, CO 80916 (Required)
Ability to Relocate:
- Colorado Springs, CO 80916: Relocate before starting work (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Free parking
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
- Weekends only
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Colorado Springs, CO 80916: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17