Front Desk Supervisor Home2 Suites Dallas

Job Summary
The Front Desk Manager plays a crucial role in ensuring exceptional guest experiences at our resort. This position involves overseeing all front desk operations, managing guest relations, and maintaining high standards of hospitality.

Duties
- Supervise front desk staff and ensure smooth daily operations
- Handle guest check-ins and check-outs efficiently
- Address guest inquiries, requests, and complaints promptly and professionally
- Coordinate reservations and room assignments
- Maintain a welcoming and organized lobby area
- Conduct night audit procedures as needed
- Implement and enforce hotel policies and procedures
- Assist with training new front desk personnel

Experience
- Previous experience in hospitality management or related field preferred
- Proficiency in phone etiquette and customer service practices
- Strong knowledge of front desk operations and hotel management systems
- Bilingual proficiency is a plus
- Excellent guest relations skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Dallas, TX 75246: Relocate before starting work (Required)

Work Location: In person