Front Desk Agent/Night Auditor

The Home2 Suites is looking for a Night Audit!

Hours are 11pm - 7am (night owls apply!)

Candidate must be available to work weekends and holidays

We are looking for positive and hardworking people to join our team. We are looking for individuals with a positive attitude, great work ethic, and who will strive for high quality customer service.

• Preference will be given to those who have Hilton Experience and are familiar with PEP Property Management System
• We are looking for Agents who will assure highest possible level of visitor and guest satisfaction by providing superior customer service.
• You will be responsible for checking guests into and out of the hotel as well as answering phone calls, taking reservations and customer inquiries.
• Previous front desk experience highly preferred.
• Prior experience using windows based software including Microsoft Word, Excel, highly preferred.
• Excellent organization and prioritization skill. Must be able to work well and collaborate with others.
• May be required to stand for an extended period of time.

MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE.

Primary Duties

• Close business day and run night audit reports
• Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Guest Service· Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Assist in other departments as needed.
• Ensures systems and procedures are in place and followed for guest/staff safety and security.
• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.

This is a great position with options to cross-train in other departments

Good Pay with bonus and travel options--work with an amazing friendly/customer focused team.

Please apply for this position by replying to this ad or dropping off a resume at at 390 Hawthorne Avenue SE, Salem, OR --Be prepared for a possible on the spot interview :)

**DO NOT CALL ABOUT THIS POSITION** REPLY TO THIS AD OR APPLY IN PERSON*

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Expected hours: 8 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: Multiple locations

Salary : $16