What are the responsibilities and job description for the Front Desk Agent and Night Auditor position at Howard Johnson's Inn?
Our hotel franchise needs a Front Desk/Night Auditor to join our team immediately. We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs. The Auditor will be responsible for all EOD accounting functions. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential. Must be able to work swing shifts or night shifts.
Front Desk\Night Auditor responsibilities include:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
- Must be available for swing or night shifts
Night Auditor Qualifications:
High school diploma/GED required
2 years’ experience in customer service or hospitality
Excellent communication and math skills
Ability to learn computer functions and other on-the-job skills
Exceptional customer service skills
Hourly Wage DOE. Applications should be submitted in-person, however, applications submitted via email will be accepted as well.
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15