What are the responsibilities and job description for the FT/PT Laundry Attendant (Weekends Required) Home2/TRU by Hilton Lumberton, NC position at Home2/TRU by Hilton Lumberton, NC?
POSITION SUMMARY:
Responsible for helping to achieve ongoing guest satisfaction and team goals through the washing, drying and folding of linen, as well as treating stains, in accordance with Health Department, Hilton brand and hotel guidelines. Support, interact with and respond to any team member needs in a professional and gracious manner consistent with the Home2 Suites/TRU by Hilton and Hilton Worldwide Mission Statement. Work in a safe manner at all times.
Laundry attendants must understand that they are a part of a larger housekeeping department and their work reflects not only the department but the entire hotel team, Home2 Suites/TRU by Hilton and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.
ESSENTIAL JOB FUNCTIONS
1. Seek opportunities to exceed guest and team members expectations.
2. Sort, launder, fold and store hotel linens in the laundry area.
3. Maintain safety and security at all times fire safety, laundry chutes, storage rooms and stair wells.
4. Cleansers, bleaches and detergents can be hazardous if handled inappropriately always handle safely, know MSDS organization
5. To understand all Health Department standards of cleanliness use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
6. Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days.
7. Inspect dirty linen for stains / tears prior to washing; inspect clean linen for condition, tears and stains according to Hilton QA standards.
8. Attention to detail linens must have a quality feel as well as be extremely clean; support the room attendants by stocking linens in the correct location, quantity and condition, to minimize waiting.
9. Follow hotel procedures for daily operations, cleaning and monitoring of washing machines and dryers.
10. Maintain laundry and storage room in clean and neat condition, shelf organization in the linen storage room.
11. Report on maintenance problems.
12. Special projects as assigned by Manager / Supervisor.
13. Certain uniform components are issued by the hotel (nametags); hotel issued items should be worn only during hotel shifts. For safety purposes, non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotels primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard.
A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
EDUCATION AND EXPERIENCE
1. High School diploma or general education degree (GED) is desired, but not essential.
2. Previous related experience laundry, housekeeping, hospitality, cleaning service - strongly preferred.
3. Read and understand English, need to be familiar with MDS sheets
KNOWLEDGE, SKILLS, ABILITIES
1. Work well with other team members and departments
2. Ability to differentiate between types of linens, select appropriate washing and drying settings in order to maximize the life and usefulness of the products
3. Effectively communicate with team members, utilizing courtesy, tact and diplomacy.
4. Safely move carts and supplies.
5. Follow directions accurately and efficiently.
PHYSICAL/MENTAL DEMANDS
1. While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for a large portion of the day / shift. Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; able to lift and / or move heavy objects including chairs, tables, carts / caddies and other furnishings; must be able to lift approximately 30 pounds overhead.
2. Must be able to sustain focus and attentiveness for extended periods of time.
Physical and Mental Demands and Environmental Factors
Occasional (1 33% of the time)
Frequent (34 66% of the time)
Constant (67 100% of the time)
1. _C__ Requires bending or twisting
2. _C__ Requires walking and running
3. _F__ Requires kneeling, crouching, stooping or crawling
4. _C__ Requires repetitive movement
5. _C__ Requires standing
6. _C__ Requires using hands to handle, control, or feel objects, tools or controls
7. _O__ Requires working outside in all types of weather conditions
8. _O__ Subject to cuts, burns, and bruises
WORKING CONDITIONS
1. Laundry / Housekeeping environment, including washing machines, dryers, cleaning chemicals and bleach products.
2. Guest suites / rooms, elevators, meeting rooms, lobby, restroom and other public areas of the hotel.
3. Flexible schedule can vary from week to week; must be available to work on weekends and holidays.
ACKNOWLEDGMENT
The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or manager from requesting that employees provide duties outside of those listed in the job description.
Responsible for helping to achieve ongoing guest satisfaction and team goals through the washing, drying and folding of linen, as well as treating stains, in accordance with Health Department, Hilton brand and hotel guidelines. Support, interact with and respond to any team member needs in a professional and gracious manner consistent with the Home2 Suites/TRU by Hilton and Hilton Worldwide Mission Statement. Work in a safe manner at all times.
Laundry attendants must understand that they are a part of a larger housekeeping department and their work reflects not only the department but the entire hotel team, Home2 Suites/TRU by Hilton and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.
ESSENTIAL JOB FUNCTIONS
1. Seek opportunities to exceed guest and team members expectations.
2. Sort, launder, fold and store hotel linens in the laundry area.
3. Maintain safety and security at all times fire safety, laundry chutes, storage rooms and stair wells.
4. Cleansers, bleaches and detergents can be hazardous if handled inappropriately always handle safely, know MSDS organization
5. To understand all Health Department standards of cleanliness use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
6. Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days.
7. Inspect dirty linen for stains / tears prior to washing; inspect clean linen for condition, tears and stains according to Hilton QA standards.
8. Attention to detail linens must have a quality feel as well as be extremely clean; support the room attendants by stocking linens in the correct location, quantity and condition, to minimize waiting.
9. Follow hotel procedures for daily operations, cleaning and monitoring of washing machines and dryers.
10. Maintain laundry and storage room in clean and neat condition, shelf organization in the linen storage room.
11. Report on maintenance problems.
12. Special projects as assigned by Manager / Supervisor.
13. Certain uniform components are issued by the hotel (nametags); hotel issued items should be worn only during hotel shifts. For safety purposes, non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotels primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard.
A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.
EDUCATION AND EXPERIENCE
1. High School diploma or general education degree (GED) is desired, but not essential.
2. Previous related experience laundry, housekeeping, hospitality, cleaning service - strongly preferred.
3. Read and understand English, need to be familiar with MDS sheets
KNOWLEDGE, SKILLS, ABILITIES
1. Work well with other team members and departments
2. Ability to differentiate between types of linens, select appropriate washing and drying settings in order to maximize the life and usefulness of the products
3. Effectively communicate with team members, utilizing courtesy, tact and diplomacy.
4. Safely move carts and supplies.
5. Follow directions accurately and efficiently.
PHYSICAL/MENTAL DEMANDS
1. While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for a large portion of the day / shift. Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; able to lift and / or move heavy objects including chairs, tables, carts / caddies and other furnishings; must be able to lift approximately 30 pounds overhead.
2. Must be able to sustain focus and attentiveness for extended periods of time.
Physical and Mental Demands and Environmental Factors
Occasional (1 33% of the time)
Frequent (34 66% of the time)
Constant (67 100% of the time)
1. _C__ Requires bending or twisting
2. _C__ Requires walking and running
3. _F__ Requires kneeling, crouching, stooping or crawling
4. _C__ Requires repetitive movement
5. _C__ Requires standing
6. _C__ Requires using hands to handle, control, or feel objects, tools or controls
7. _O__ Requires working outside in all types of weather conditions
8. _O__ Subject to cuts, burns, and bruises
WORKING CONDITIONS
1. Laundry / Housekeeping environment, including washing machines, dryers, cleaning chemicals and bleach products.
2. Guest suites / rooms, elevators, meeting rooms, lobby, restroom and other public areas of the hotel.
3. Flexible schedule can vary from week to week; must be available to work on weekends and holidays.
ACKNOWLEDGMENT
The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or manager from requesting that employees provide duties outside of those listed in the job description.