What are the responsibilities and job description for the Senior Manager, Revenue Operations position at Homebase?
As Senior Manager, Revenue Operations, you will drive operational excellence across our revenue organization, playing a key role in scaling revenue across our product lines. You'll bridge the gap between Sales, Support, and Customer Success teams, creating cohesive processes that drive growth and customer satisfaction. The ideal candidate has a deep understanding of leading revenue operations, strong analytical skills, and a track record of improving processes and driving revenue growth in a high-velocity, product-led growth environment. This is a hybrid role requiring 4 days in the office.
You Will Make An Impact By
Revenue Strategy & Execution
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!
About Us
Our mission is to make small business teams unstoppable.
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1 billion hours for 2.5 million workers last year.
We're based in San Francisco, Houston, Denver, and Toronto. We're backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.
You'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve.
So what do you say, will you join us on our mission to empower small businesses?
You Will Make An Impact By
Revenue Strategy & Execution
- Drive Go-to-Market (GTM) strategy, ensuring alignment across Sales, Support, Onboarding, Enablement, Marketing, and Product teams
- Drive revenue forecasting, capacity modeling, lead routing, resource allocation, and segmentation in collaboration with Finance and GTM leadership
- Design, implement, and manage comprehensive sales commission programs, including structure development and monthly payout administration
- Spearhead annual and quarterly revenue org planning processes
- Develop and implement standardized sales and support playbooks, ensuring best practices to improve conversion rates and increase average sale price and sales velocity
- Identify and remove friction points in sales and support workflows, enabling teams to focus on high-value activities to generate more revenue per interaction
- Own and optimize the Revenue Tech Stack, including Salesforce, Service Cloud, telephony, and revenue intelligence tools
- Streamline the customer journey from acquisition to expansion by ensuring seamless handoffs between teams
- Partner with Marketing to improve lead scoring, funnel visibility, and revenue-driving campaigns
- Standardize dashboards and reporting for Sales and Support across all levels
- Ensure data integrity across systems to improve visibility into business performance
- Develop a deep understanding of our revenue funnel and consistently extract actionable insights
- Build and maintain key performance indicators (KPIs) that drive accountability and growth
- Lead and develop a team of Revenue Operations professionals, including analysts and system administrators
- Foster a culture of continuous improvement, experimentation, and data-driven decision making
- Scale and evolve the function, ensuring operational readiness as the company grows
- 8-10 years in revenue operations, sales operations, or related field within a B2B SaaS environment
- 5 years leading revenue operations or sales operations teams
- Proven track record optimizing revenue processes in a high-velocity, product-led growth model
- Strong systems experience with Salesforce and the broader RevOps technology ecosystem (Salesforce admin or consulting experience is a plus).
- Hands-on experience implementing and managing revenue tech stacks (e.g., outreach tools, revenue intelligence, support platforms)
- Excellent project management skills with the ability to prioritize high volumes of requests effectively
- Strong analytical mindset with the ability to translate data into actionable business insights
- Experience designing, implementing, and administering sales commission programs and incentive structures
- Background in standardizing reporting and improving data integrity across systems
- Strategic thinker who can balance long-term vision with tactical execution
- Problem solver who thrives in fast-paced, ambiguous environments
- Collaborative leader who builds strong relationships across departments
- Strong communicator who can translate complex operational concepts to various stakeholders
- Curious and adaptable professional who continuously seeks ways to improve processes
- Detail-oriented with exceptional follow-through and project management skills
- 💰 Ownership & Financial Security: Stock options 401(k) with 4% match
- 🏥 Comprehensive Healthcare: Medical, dental, and vision coverage FSA options
- ⏰ Flexible Time: Unlimited PTO (salaried) or 20 days PTO (hourly) company holidays
- 👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
- 🛡️ Protection Plans: Life insurance short/long-term disability coverage
- 🌟 Work Your Way: Work From Anywhere Month meeting-free weeks yearly
- 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
- 👨💻 Ideal Setup: 1 day WFH (Fri), 4 collaborative office days (Mon/Tue/Wed/Thur)
- Meet the Talent Acquisition team
- Meet the Hiring Manager
- Participate in a Technical Interview
- Meet the Leadership team
- Professional Reference Checks
- Background Check Offer Stage
- Welcome to the team, Homie💜🎉
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!
About Us
Our mission is to make small business teams unstoppable.
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1 billion hours for 2.5 million workers last year.
We're based in San Francisco, Houston, Denver, and Toronto. We're backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.
You'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve.
So what do you say, will you join us on our mission to empower small businesses?
