Case Manager-Housing Retention

POSITION:Case Manager, Housing Retention Services

PROGRAM/LOCATION: Santa Clara County, Boccardo Reception Center

SUPERVISOR: Program Manager

JOB TYPE: Full Time, Non-Exempt

COMPENSATION: $30.96/Hourly

AGENCY SUMMARY:

Established in 1980, with 40 years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.

Services include:

• Homelessness prevention
• Emergency and cold-weather shelters
• Comprehensive Veterans services
• Rapid Re-Housing programs
• Bridge Housing Communities
• Emergency Interim Housing
• Affordable permanent housing
• Permanent Supportive Housing
• Street-based outreach

Benefits of joining the HomeFirst Team:

• Professional growth opportunities within the organization
• 100% medical coverage for employees with an opportunity to add dependents for a shared cost
• 401k match up to 5%
• 12 observed holidays
• PTO accrual begins with 120 hours annually and increases with tenure
• 4 hours of Community Engagement PTO provided annually
• Access to our Emergency Assistance Program (EAP) services
• Pet insurance options available

ROLE SUMMARY:

A Housing Retention Case Manager is responsible for providing comprehensive support services to help individuals and families participating in permanent supportive housing programs. Their intensive and individualized case management services are coupled with linkage to a network of community resources to assist clients in averting homelessness, maintaining housing, and increasing self-sufficiency. To this end, the Housing Retention Case Manager participates in our collective effort to end and prevent homelessness.

QUALITIES:

The Housing Retention Services Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them where theyre at and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.

HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

DUTIES/RESPONSIBILITIES:

• Maintain a caseload of 20-30 participants.
• Provide comprehensive case management services. This may include:
  • Initial eligibility verification and enrollment
  • Ongoing needs and status assessments
  • Budgeting
  • Administration of financial assistance
  • Information and referral
  • Crisis de-escalation
  • Safety planning, risk assessment, and mandated reporting
  • Employment and benefits assistance
  • Advocacy
  • Other direct service provision
• Meet with participants at a frequency and location determined by their needs.
• Engage in the consistent application of evidence-based practices.
• Support internal program support specialist activities as needed. This may include:
  • Street-based or community outreach efforts
  • Landlord engagement
  • Workshop coordination
• Participate in case conferencing and collaborative care coordination.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables.
• Adhere to task completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Participate in opportunities for learning and skill maintenance/development.
• Utilize supervision appropriately, maintaining open lines of communication and providing updates on activity.
• Assist with other duties as assigned.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS:

• 1 year paid or volunteer experience in social work or related human services required
• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required
• Proficient in Microsoft Office suite
• Valid CA drivers license and insurance, and reliable transportation