What are the responsibilities and job description for the Administrative Support Specialist position at Homeland Security Systems?
Job Overview
We're looking for a detailed-oriented and highly organized Administrative Support Specialist to join our growing team. This role plays a critical part in supporting our security operations, ensuring smooth communication with customers and vendors, maintaining accurate data, and assisting with both entry-level and mid-to-high-level administrative tasks. If you're a fast learner with a strong follow-through and a knack for juggling multiple priorities, we'd love to hear from you!
Key Responsibilities
- Process digital documentation including contracts, forms and customer authorizations
- Answer incoming calls for sales and service; properly enter and communicate requests as needed
- Set up and maintain customer account data across multiply platforms
- Follow-up on account changes, data updates, and customer requests
- Review daily reports and ensure timely action on system notifications and service needs
- Assist with vendor and provider platform maintenance including Alarm.com, central station, and provider portals
- Provide overflow call support for billing inquires (message-taking only)
Skills and Qualifications
- Strong organizational skills and attention to detail
- Excellent time management and ability to multitask
- Proficiency with Excel or other spreadsheet tools for tracking and auditing
- Basic typing ability and solid computer skills are required
- Prior administrative experience preferred
- Comfortable handling phone communication and follow-up tasks
- Ability to work independently and communicate effectively across departments
- Familiarity with platforms such as DocuSign and customer management software is a plus
Why Join Us
As a small, family-owned business, we value a strong work ethic, reliability, and the ability to work independently. This role offers the opportunity to take real ownership of your responsibilities and play a large role in our continued growth. We understand the importance of family and flexibility, and we're looking for someone who takes pride in their work and is ready to grow alongside our team.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Lima, OH 45804 (Required)
Ability to Relocate:
- Lima, OH 45804: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $21
