First Impressions Advocate

Type of position:

xFull-time x Part-time

Intern

FLSA:

Exempt

Nonexempt x

Position Details:

Individual Contributor

Supervisor/Manager (direct reports)

• Serve all Day Shelter visitors by greeting, welcoming, and directing them appropriately.

• Assist guests checking into the shelter, answer questions with as much knowledge as the staff has on the subject and be courteous.

• Manage guests using lockers and assist with the associated tasks.

• Perform other office and clerical tasks as needed.

• Coordinate with satellite agency representatives, off duty police officer, staff, volunteers, and community visitors.

• Schedule all time off with Day Shelter Director or with the Associate Director of Advocacy and in Paycom

• Make HMIS Shelter cards for guests as needed or type in guests name as they arrive at the facility to check them in.

• Maintain filing system, clean front desk area, and reception area.

• The ability to answer questions with as much knowledge as possible.

• Ability to type a minimum of 30 WPM

• Strong understanding and use of computer skills

• The ability to work flexibly to the differing demands of the role: working with people, managing the daily activities of the Day Shelter, dealing professionally with colleagues from partnering agencies.

• Highly effective people skills:

• Ability to demonstrate empathy

• Exceptionally good listening skills

• Ability to use defusing techniques to deal with conflict

• Able to relate well with people from a variety of diverse backgrounds: especially vulnerable, those with mental illness, substance abuse, etc.

• Be able to keep pace with the daily demands of the job

• IT literate: confident user of MS Outlook, Word, Excel, email, internet browsing, and general computer usage.

• Perform other duties and responsibilities as requested in a professional, courteous, and helpful manner.

Note: All staff members are responsible for treating all clients, volunteers, guests, and other employees in a courteous and respectful manner.

• A minimum of a High School diploma or GED required.

• General knowledge of Microsoft 365
  

• Sitting or standing for extended periods of time.

• Occasional lifting (light-medium weight) of materials for laundry, cleaning, receiving donations or other activities.

• Accommodation may be made for some physical limitations for otherwise qualified individuals who require and request such accommodation.
  

The employee will work in a normal office environment and all areas of the Day Shelter and WestTown Campus. Hectic situations can occur in the public area of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. Exposure to strong odors such as soiled clothes and poor hygiene, are common.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.