Quality Improvement Manager

The Quality Improvement Manager is a new role designed to play an integral role in the agency's growth as Homeless Solutions incorporates Medicaid reimbursement into its service and revenue structure for the first time in it's 42 year history of serving the community in Morris County, NJ. This pivotal professional opportunity reports directly to the Head of Program Impact & Data Quality (who also serves as the agency's Compliance Officer), with dotted lines to the Director of Finance and the Director of Programs & Services.

The ideal candidate for this role will have previous experience working with insurance systems, preferably Medicaid, and the ability to conceptualize complex policy and procedure, with strong demonstrated written and verbal communication and contractual relationship building skills. This position will work collaboratively with frontline social service staff to effectively integrate government compliance with mission driven work. Eligible for remote work dependent on agency need and management discretion, and requiring occasional travel/onsite presence in Morristown, New Jersey throughout the year.

This role is a grant funded position with an estimated duration of 1 year, with potential opportunity for permanent employment. Starting compensation is offered at $60-$70K annually.

All applications may be made via this link: https://homelesssolutions.applicantpro.com/jobs

Key Responsibilities:

1. Serve as agency liaison and compliance management lead for managed care organizations (MCO's) and governmental and other agencies responsible for the administration and oversight of the NJ Family Care Housing Supports Program, including:

• Development of strong and productive working relationships with each of the five managed care organizations (MCO's) participating in the NJ Family Care Housing Supports Program
• Drive the credentialing process with each of the MCO's including contract negotiations and with the NJ Department of Medical Assistance and Health Services (DMAHS)
• Maintain high quality lists of compliance and reporting requirements for DMAHS, each MCO, and each funding source related to the Housing Supports Program (i.e. DCA)
• Conduct regular audits of client records including case notes and other backup documentation

2. Work collaboratively with other staff to develop and maintain policies and procedures across programs that are mission aligned, trauma-informed, culturally-competent, and Medicaid- compliant.

3. Manage readiness related projects and tasks during the initial development and launch of the Housing Supports Program including sourcing of consulting services, training opportunities and legal counsel as needed.

4. Directly supervise interns working to support the agency's Housing Supports Programs over the course of the year.

Qualifications/Skills:

1. Bachelors Degree Required (Social work policy, finance or related majors preferred)
2. Experience working with homeless or housing insecure populations preferred; Lived experience can be substituted for education if all other requirements met.
3. Experience working in residential settings or affordable housing preferred.
4. Experience working with or working knowledge of insurance billing / compliance, preferably Medicaid, required. Experience with EHR systems is preferred.
5. Familiarity with the NJ Family Care 1115 Housing Supports Waiver strongly preferred.
6. Experience utilizing HMIS (Awards) or similar systems strongly preferred.
7. Strong knowledge and demonstrated experience with administrative functions and Microsoft Office software including Word, Outlook and Excel required.
8. Valid driver's license and clean driving record; satisfactory results from regular periodic background checks
9. Excellent communication skills, both written and verbal. Willing and able to represent the organization in a positive and professional manner through both internal and external communication and in person collaboration.
10. Other requirements as noted in full job description

Full time staff of Homeless Solutions are eligible to enroll in fully paid medical, dental and life insurance coverage plans in accordance with HSI policies. In addition, all staff are eligible immediately upon hiring to participate in a 401k retirement savings plan, including up to a 6% company paid match. Generous PTO plans include paid personal, vacation and sick leave as well as 10 floating holidays annually.

HSI is an equal opportunity employer, and we appreciate and celebrate the diversity of our staff. We believe that diversity not only includes race and gender, but also age, disability status, veteran status, sexual orientation, religion and many other parts of an individual's identity. HSI recruits, hires, trains, promotes, compensates and administers all policy and actions with equal opportunity for all employees and applicants. The points of view of all of our staff are important, and supporting a culture of inclusion is everyone's responsibility.

• Satisfactory results of applicable periodic background checks is a requirement.

Salary : $60,000 - $70,000