Clinical Case Manager I

Description

UNION | JOB DESCRIPTION
CLINICAL CASE MANAGER I | ROVING
Pay Rate: $43.27-$45.67 per hour

WHO WE ARE

HomeRise believes that home has the power to stabilize a person's life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we are building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Clinical Case Manager I (CCMI) is responsible for providing clinical and case management services to residents living in permanent supportive housing for Families and Single Adults formerly experiencing homelessness. The CCMI follows the principles of Harm Reduction and Trauma-Informed care to engage a caseload of about 15 residents who are adults, families, and children with histories of homelessness and mental health diagnoses. CCMs are part of the agencys Resident Services team and work in partnership with the Housing Operations department staff.

ESSENTIAL FUNCTIONS

• Identify and provide appropriate clinical/intensive case management services to residents with complex behavioral health issues using a Harm Reduction framework to caseload of approximately fifteen residents, including intake/assessments and plan creation and review.
• Support participants in stabilizing and ultimately transitioning to permanent housing placements.
• Create and offer trainings to agency staff to improve clinical understanding and effectiveness of service provision; individually support RSD staff members to maximize skill development.
• Lead responder for crisis intervention, conflict resolution and de-escalation services.
• Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
• Identify, develop linkages with, and coordinate access to community based services for residents; accompany residents as appropriate to community based appointments.
• Make clinical determine and facilitate 5150s as needed.
• Conduct discharge planning for residents from inpatient and residential care environments and coordination with on-site resident services staff.
• Complete documentation per agency policy and actively support contract reporting, data collection, record keeping, and chart reviews.
• Contribute to case conferences and other meetings through presentation of cases, discussion of clinical issues, and exchange of information and ideas.
• Ensures compliance with federal, state and local requirements.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Lead crisis response and provide clinical consultation and training to agency staff.
• Opportunity to supervise Masters level behavioral science interns.

POSITION DETAILS

• Location: San Francisco, CA
• Status: Full-Time / Non-Exempt
• Pay Rate: $43.27-$45.67/hr (bilingual premium $0.50/hr.)
• Schedule: Monday through Friday hours 9 AM - 5 PM with some evening and weekend hours
• Union: This position is under the collective bargaining agreement with SEIU 1021
• Reports to: Programs Director and/or Resident Services Manager

Qualifications

• Masters degree in a Behavioral Science (social work, counseling, psychology) required.
• Licensed (LCSW, MFT, LPCC, or Ph.D.) or registered with CA Board of Behavioral Sciences as ASW, AMFT, or APCC also required.
• Demonstrated ability in providing effective clinical services within a context of harm-reduction practices and voluntary services, and in-depth knowledge of harm reduction practices.
• Strong clinical observational and assessment skills.
• Demonstrated ability in providing services to individuals, especially those struggling with substance use and mental health issues or who have experienced homelessness.
• Experience in engaging residents, crisis intervention, conflict resolution, and meeting facilitation.
• Strong communication and collaboration skills.
• Experience in creating and conducting trainings.
• Knowledge of supportive housing, housing first, trauma-informed, motivational interviewing and harm reduction principles,
• Proven ability to navigate San Franciscos behavioral health care system and experience in advocating for access to services, including collaboration with other agencies.
• Strong interest in doing social justice advocacy.
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
• Strong written and verbal skills and the ability to communicate effectively with a diverse population of staff and residents.
• Must be able to move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift: Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
• Desired qualification: Possession of current 5150 card.
• Desired qualification: Experience in organizing groups, group facilitation and group development.
• Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.

Salary : $43 - $46