Resident Services Training Manager

Description

JOB DESCRIPTION
RESIDENT SERVICES TRAINING MANAGER
Starting Salary: $76,700 annually

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

We are seeking a creative, engaging, and caring professional to provide onboarding training and site support for Resident Services Staff working with a mix of families, single Transition-Age Youth (TAY), adults, and seniors formerly experiencing homelessness in San Francisco. Supervised by the Director of Resident Services and working in conjunction with Resident Services Managers and other Program Directors, the Resident Services Training Manager (RSTM) is responsible for developing, coordinating, and delivering trainings to Resident Services Staff. This includes training in HomeRise’s Case Management Model, our electronic database charting system PASS, assessment tools, crisis response curriculum, and all onboarding and required trainings to support new and current staff in performing the duties of their job description. The RSTM will often collaborate with other departments to refine manuals, tools, and workflows. This role will require travel across HomeRise RSD sites in San Francisco (including Treasure Island). HomeRise is a Housing First agency, and all services are provided from a harm reduction framework through a social justice lens.

ESSENTIAL FUNCTIONS

Training

• Onboard, through coaching and mentorship of newly hired Resident Services Staff.
• Develop and provide comprehensive training on HomeRise’s electronic charting system PASS.
• Develop and provide training on housing retention and resource connection services.
• Develop and provide training on essential case management components, such as action plans, activities/groups focused on community building, skill building, and resident empowerment and self-sufficiency utilizing harm reduction principles.
• Develop and provide training on crisis intervention, conflict resolution and de-escalation services to RSD staff and residents.
• Train staff on documentation requirements per agency policy.

Collaboration

• Partner with RSMs and PDs on employee onboarding progress; contribute to 90-day evaluations of new employees; make recommendations about forward progress, or additional training on an individual basis.
• Participate in interview panels, meetings, and organizational initiatives as requested.
• Partner with RSD leadership staff to assess needs, develop, create, and coordinate new and on-going training programs.
• Provide coverage for RSM staff when needed.
• Develop and facilitate activities and groups for community building and empowerment.
• Develop and provide crisis intervention, conflict resolution, and de-escalation services.
• Partner with department leaders to create, revise, and update departmental policy and procedure in RSD manual.
• Other duties and projects as assigned.

POSITION DETAILS

• Location: Multiple Sites in San Francisco, CA
• Status: Full-Time / Exempt
• Schedule: Generally, Monday thru Friday 9 am – 5 pm
• Reports to: Director of Resident Services

Qualifications

• High School diploma or GED required.
• Two years of employment experience in the provision of social services, preferably in a supportive housing environment, working with individuals experiencing homelessness and/or those experiencing substance use, mental health issues, and/or chronic medical issues.
• One year formal or two years informal supervision experience including: hiring, training, and coaching staff.
• Demonstrated ability to coach, teach, train, and give feedback to others.
• Ability to create training manuals/handbooks for onboarding and continued staff development.
• Strong presentation and facilitation skills with a proven track record providing trainings.
• Demonstrated ability to work independently.
• High level of organization and attention to detail; strong planning and organizational skills.
• Ability to provide effective services to diverse populations.
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
• Experience in crisis intervention, conflict resolution, and de-escalation.
• Experience in organizing groups, group facilitation, and group development.
• Familiarity with community resources and service programs.
• Strong commitment to social justice and advocacy.
• Desired qualification:  Fluency in Spanish/Mandarin/Cantonese/Russian a plus.
• Valid phone number required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.

Salary : $76,700