What are the responsibilities and job description for the Call Center Specialist - Casual position at Homes for Independent Living of Wisconsin LLC?
Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.
Overview
The HIL Call Center is an innovative way to provide excellent support and customer service to our Direct Support Professional (DSP) teams and be the first point of contact for DSP’s after typical business hours. The Call Center is open from 5pm to 8am during the week and 24 hours on the weekends.
Call Center Specialists demonstrate proficiency in the following:
- HIL Policies, Procedures, and Practices
- Efficient navigation of company systems and technology to provide the appropriate responses to DSP callers needing support or guidance.
- Providing resolutions that maintain compliance with regulatory, contractual, and company requirements.
- Providing training and support to Direct Care Professionals to enhance their confidence and strengthen our workforce.
This position has the ability to work remotely and is responsible for picking up needed open hours. This position may have opportunities to work into a PT or FT position.
We are looking for confident candidates to join the team to make a difference in the lives of the people we support as well as our DSP and Management teams.
Additional Information
MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.
Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.
Our Culture
At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:
Passion
Accountability
Teamwork
Openness
Continuous Learning and Innovation
As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!
